We are seeking a Customer Engagement specialist for an on-site contract position based in Hudson, New York. This role offers the opportunity to provide high-touch technical support to executive leaders and senior business users in a fast-paced financial services environment. The position is available for 6+ months and requires daily on-site presence at 66 Hudson Yards, New York, NY 10001. Responsibilities Deliver high-touch technical support to executive leaders, Managing Directors, Senior business users, and Executive Assistants Provide hands-on desktop technical support with strong troubleshooting of end-user devices Independently resolve business-critical technology issues Log and manage support tickets using ServiceNow ticketing system Communicate technical issues clearly to senior stakeholders in simple, understandable terms Provide timely status updates and maintain a calm, professional approach during high-visibility incidents Collaborate with team members and users to ensure exceptional support reliability and user experience Qualifications Required Demonstrated track record providing high-touch technical support to executive-level users Hands-on experience with Windows 11 and macOS operating systems Strong proficiency with Microsoft 365 and Outlook/Exchange Experience with ServiceNow ticketing system Ability to independently troubleshoot and resolve business-critical technology issues Exceptional communication skills—both spoken and written—with the ability to explain technical concepts to non-technical audiences Professional demeanor with strong customer service orientation and focus on user experience Prior end-user support experience in banking, investment banking, trading, asset management, research, or a comparable financial institution Ability and willingness to work on-site daily at the Hudson, New York location Preferred A+ certification or other related PC Support certifications Passion for audiovisual technology and support