Technology Assistant

MUSKINGUM COUNTY LIBRARY SYSTEM TECHNOLOGY ASSISTANT LOCATION

John McIntire 220 N. Fifth Street Zanesville, OH 43701

SALARY:

$18.31 - $19.91 (40 hours a week, Varied Schedule)

CLOSING DATE

May 22, 2026 The Muskingum County Library System is seeking a Technology Assistant to provide exceptional service to the public and staff through first-line technical support, routine maintenance, hardware setup, and instruction in the effective use of technology.

Responsibilities:

Provide remote and onsite technical support for all library locations, handling initial contact with users through face-to-face interactions, phone, chat, email, and our ticketing system. Provides evening and weekend coverage for emergent IT issues as scheduled. Sets up and supports technology for meeting rooms and library programs. Helps to maintain the organization of IT equipment with labeling, storing, and tracking of assets within software tools. Assists customers and staff throughout the library system with basic technology needs. Creates how-to guides and training material. Performs basic hardware maintenance and replacement. Sets up new computers and installs peripherals such as printers, receipt printers, Maintains checklists and documentation for common technology tasks. Runs routine administrative tasks such as resetting user accounts, merging duplicate patron accounts, and generating monthly computer usage reports. Installs and upgrades approved software, including Adobe products, Microsoft Office, using tools such as Ninite and DeepFreeze. Opens and tracks vendor support tickets as needed. Log new incident tickets and escalate as appropriate to Senior Technology Assistant, ILS Coordinator, or the IT Director. Troubleshoot problems with software such as the full Google product suite, Microsoft Windows, Microsoft Office, Adobe products, ILS software, mobile apps, and more. Troubleshoot problems with hardware such as printers, copiers, credit card machines, receipt printers, VOIP phones, and more. Actively participates in cybersecurity initiatives to protect the library's network integrity while ensuring that all technical support activities are conducted in a manner that preserves patron privacy and complies with data handling policies.

Education & License Requirements:

Highschool Diploma with IT certifications or 1 to 2 years of IT related Customer Service experience. Must have a valid State of Ohio Driver's License.

Skills, Knowledge and Abilities Knowledge of:

Windows, various software packages, general networking applications, and a desire to learn new computer software applications.

Ability to:

work independently with little supervision, interact with the public in a consistent, friendly and professional manner, to learn new technology systems, stoop, bend and lift.

Skill in:

operating and supporting computer hardware, peripherals, and software applications and customer service.

Benefits:

Health, Dental and Vision Insurance 9 paid holidays and 3 floating holidays 186 hours of PTO earned annually Employee Assistance Program Retirement plan: OPERS- Mandatory 10% employee contribution, 14% employer contribution