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Middle Tennessee State University

Specialist - Tech Support

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Job Description

498689 Murfreesboro, Tennessee, Tennessee, United States Admissions and Enrollment Information Technology Administrative Job Title Specialist - Tech Support Department Undergraduate Recruitment Salary $59,724 - $74,355; commensurate with experience Job Summary/Basic Function Reporting to the Associate Director of Communications and Technology, maintains the data integrity and operations of the Customer Relationship Management (CRM) system (Slate), supporting the data and system functionality needed for communications and recruitment activities across Undergraduate Admissions and other Enrollment Management departments. Provide training and technical support to admissions staff in accessing and using Slate for various recruitment activities, promoting efficient and effective use. Maintain data integrity through thorough data cleaning, validation, and quality control to ensure accuracy and reliability. Develop queries to meet university reporting needs across multiple data areas and criteria. Pull and distribute multiple reports each week to support recruitment, enrollment, and other university reporting needs, providing analysis and insights as needed. Participate in special projects and perform additional responsibilities as assigned by the Director of Undergraduate Recruitment and the Associate Director. Required Education Bachelor's degree in a technical field such as computer science, data science, or other related field. Required Related Experience Three years of related technical experience. Desirable Related Experience Experience working with relational databases, CRM systems, query development, and data reporting, Slate or a similar higher education is preferred. Documents Needed to Apply Cover Letter & Resume Required MTSU offers a comprehensive benefits package, including but not limited to the following: Sick Leave Vacation Leave for Administrative/Classified Staff/12-month Faculty 13 paid University holidays Medical, dental, vision, and life insurance Retirement plans Optional 401K and 403B Deferred Compensation Plans Educational benefits for the employee and their spouse and dependents MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply. Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at https://police.mtsu.edu/annual-security-report/ or by contacting MTSU Public Safety at (615) 898-2424. MTSU is a Tobacco & Drug-Free campus. This position requires a criminal background check. Therefore, you will be required to provide information about your criminal history to be considered. For individuals requiring reasonable accommodation to apply: In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position with MTSU, please call 615-898-2929 or email hrs@mtsu.edu.
Application Review Date:
September 28, 2026

Benefits

  • Sick Leave
  • 401(k) Plans
  • 403(b) Tax-Sheltered Annuity Plans
  • Other Retirement and Savings