A Technical Sales Specialist sells technology products or services for a company and provides specialized technical assistance for customers. May assist with product installation, training for users, maintenance and repairs or upgrades. May travel within a sales district or region to meet with business customers and maintain technology products or service contracts.
Provide on-site technical support for campus technology, including student and staff device management, troubleshooting hardware and software issues, and maintaining classroom technology. Serve as the primary campus technology contact and coordinate escalated issues with district Network Technicians to ensure reliable, uninterrupted access to instructional technology. DUTIES and
RESPONSIBILITIES
Manage full lifecycle of student and staff devices (imaging, deployment, repair, support, and recovery). Maintain accurate and up-to-date technology inventory records for all campus devices (student devices, staff computers, peripherals, classroom technology, and audiovisual equipment) using district systems. Conduct regular physical and digital audits of technology assets; update records and report discrepancies or needs promptly. Serve as the primary campus point of contact for technology work orders; log issues in district systems, resolve Tier 1 and Tier 2 problems, and coordinate/escalate complex issues with district Network Technicians. Install, upgrade, configure, and relocate computers, laptops, Chromebooks, peripherals, and classroom technology as needed. Diagnose, repair, and perform preventive maintenance on hardware including computers, laptops, Chromebooks, printers, projectors, interactive displays, and other technical equipment according to established schedules. Provide hands-on technical assistance and basic training to students, teachers, and staff on the effective use of hardware, software, and instructional tools to support teaching and learning. Maintain detailed records of service requests, repairs, time, and materials used. Follow all established safety procedures for lifting, climbing, carrying, and working with electrical/technical equipment; report unsafe conditions immediately. Support emerging classroom technologies, audiovisual systems, and other technology initiatives as assigned. Maintain regular attendance. Maintain confidentiality. Perform other duties as assigned.
EXPERIENCE
Experience managing and supporting technology at the campus level
QUALIFICATIONS
Education/Certification:
High school diploma or GED Valid Texas driver's license
Special Knowledge/Skills:
Strong knowledge of computer workstation setup, configuration, and integration with projectors, interactive flat panels, document cameras, and other audiovisual equipment Excellent problem-solving, diagnostic, and troubleshooting skills for hardware, software, and basic networking issues Working knowledge of Office 365, Google Workspace, productivity applications, learning management systems, and other district/campus software Basic understanding of networking principles, including Wi-Fi connectivity, IP addressing, and troubleshooting Strong interpersonal and communication skills with the ability to explain technical concepts clearly to non-technical users (students, staff, and administrators) Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced school environment Proficiency in installing, configuring, maintaining, imaging, and repairing computers, laptops, Chromebooks, tablets, printers, and all classroom/peripheral technology devices Familiarity with Windows, Apple iOS, and Chrome operating systems, as well as Office 365, Google Docs, productivity applications, and other campus-based software
Hand tools and test instruments for electronic repairs; personal computers and peripherals
Posture:
Prolonged sitting and standing, regular kneeling/squatting, bending/stooping, pushing/pulling. and twisting
Motion:
Repetitive hand motion, frequent keyboarding and use of mouse, regular walking, grasping/squeezing, wrist flexion/extension, reaching and may climb ladders
Lifting:
Moderate lifting and carrying (up to 30 lbs.)
Environment:
Occasional district travel; occasional prolonged and irregular hours
Mental Demands:
Maintain emotional control under stress
APPLY TO
Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Principals have requested no telephone calls, please.
