Job ID:

5857671\n

Application Deadline:

Posted until filled\n

Posted:

Yesterday\n

Starting Date:

To Be Determined\nJob Description\nTechnology Support Specialist I\n

Reports To:

Director of Technology\n

Position Type:

Exempt\nPosition Summary\nThe Technology Support Specialist I provides entry-level technical support focused on the deployment, repair, maintenance, and lifecycle management of district-issued computing devices. This position primarily supports laptops, Chromebooks, and related peripherals used by students and staff. Responsibilities include hardware repair, device distribution and collection, asset tracking, and maintaining accurate inventory and documentation.\nThe position performs basic troubleshooting of classroom technology issues and escalates complex technical, infrastructure, and network-related issues to senior technology staff.\nDuties and Responsibilities\nDevice Repair & Hardware Support\nDiagnose, repair, and maintain district-issued laptops, Chromebooks, and related peripherals.\nReplace damaged components such as screens, keyboards, batteries, trackpads, and charging ports.\nPerform preventative maintenance to extend device life and ensure proper functionality.\nTest repaired devices to verify operational readiness before returning them to service.\nRecover and salvage usable components from damaged or non-repairable devices for reuse when appropriate.\nPrepare and configure devices for deployment to staff and students.\nDevice Deployment & Lifecycle Management\nAssist with the distribution, collection, and reassignment of student and staff computing devices.\nSupport device setup during school year rollouts, new employee onboarding, and device refresh cycles.\nCollect and process devices at the end of school terms or when staff or students leave the division.\nAssist with the re-imaging, cleaning, and preparation of devices for redeployment.\nInventory & Asset Management\nMaintain accurate inventory records for all assigned technology devices including laptops, Chromebooks, and related equipment.\nTrack device assignments, repairs, and component replacements within the division's asset management system.\nDocument all repair activity, service history, and parts usage.\nAssist with surplus processing and disposal of end-of-life technology equipment in accordance with division procedures.\nBasic Technical Support\nRespond to assigned help desk requests related to device issues and basic classroom technology problems.\nProvide troubleshooting for common hardware, software, and peripheral issues.\nAssist staff with basic device operation and common technical issues.\nEscalate complex software, network, or infrastructure issues to appropriate IT staff.\nOrganizational & Operational Responsibilities\nFollow established procedures, repair documentation, and technical manuals when servicing equipment.\nMaintain organized work areas and proper handling of technology equipment and parts.\nCollaborate with other members of the IT Department to ensure timely resolution of technology issues.\nMaintain professional communication with staff and school personnel.\nParticipate in training and professional development as assigned.\nPerform other duties related to technology and data operations as assigned by supervisor.\nStudent Information Systems and Data Management\nAssist the primary administrator for the division's Student Information System (SIS) and associated software.\nAssist in the management of user access and functionality for staff, students, and parent access to the SIS.\nAssist in overseeing student data management and ensure accuracy of enrollment, attendance, and academic records.\nAssist in the management of user access and functionality for staff, students, and parent access to the SIS.\nState and Federal Reporting\nAssist in coordinating student data uploads and integration with division software systems.\nAssist in calculating and tracking division enrollment and attendance data on a monthly basis.\nAssist the primary administrator for the division's Student Information System (SIS) and associated software.\nPerform other duties related to technology and data operations as assigned by the supervisor.\nCompliance & Work Expectations\nFollow all Radford City Public Schools policies and procedures.\nComply with all applicable State and Federal laws.\nAdhere to assigned work schedules.\nMaintain professionalism in all school and community interactions.\nAble to lift and maneuver 25 lbs\nMinimum Training and Experience\nValid Virginia Driver's License and ability to travel between school sites.\nAbility to pass required background checks.\nStrong organizational and documentation skills.\nAbility to follow technical repair procedures and documentation.\nBasic troubleshooting and diagnostic skills for computing devices.\nAbility to work collaboratively with school staff and IT personnel.\nEducation and Experience\nAssociate's degree in Information Technology, Computer Science, or related field\nOR\nEquivalent combination of education and relevant experience.\n

Preferred:

\nExperience with laptop or Chromebook repair.\nExperience with inventory or asset management systems.\nExperience working in K-12 or education technology environments.\n

Position Type:

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