Telephone Sales Agent

Telephone Sales Agent The Langham Hotel Pasadena, CA Job Details Full-time $24.78 - $26.78 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) matching Employee discount Qualifications Guest relations Wine knowledge Upselling English Food preparation Beverage preparation Full Job Description

DEPARTMENT

Private Kitchen

JOB TITLE

Private Kitchen Telephone Service Agent

REPORTS TO

Private Kitchen Manager

SUPERVISES

NA

PRIMARY OBJECTIVE OF POSITION

Responsible for taking telephone Room Service orders accurately in a helpful, friendly, courteous and professional manner to ensure total guest satisfaction.

RESPONSIBILITIES AND JOB DUTIES

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.
• Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy.
• Immediately input order information into POS, allowing kitchen staff to begin preparation; note any special requests clearly.
• Provide Server a hard copy of check to be delivered with order.
• Assist service staff during peak periods by preparing trays and generally assisting with all efforts to ensure prompt delivery.
• Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest.
• Maintain clean and organized workstation and partake in cleaning throughout the department.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention, corrective action could be taken when appropriate.
• Perform other duties as requested by supervisor
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

PHYSICAL DEMANDS

• Activities include standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, walking.
• Must be able to lift, carry, push, and pull minimum of 20 lbs.

SPECIAL SKILLS REQUIRED

• Basic knowledge of food and beverage preparation, alcohol and wine knowledge, service standards, guest relations and etiquette.
• Ability to remember, recite and promote the variety of menu items and up sell additional items.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate preparation methods.

EDUCATION REQUIRED

• Any combination of education and experience that provides the required knowledge, skills and abilities.

EXPERIENCE REQUIRED

• Prior hospitality experience preferred.
• Experience in Private Kitchen order taking is preferred.

LICENSES OR CERTIFICATES

None Pay:

$24.78 - $26.78 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid training People with a criminal record are encouraged to apply Application Question(s): Do you have the basic knowledge of food and beverage preparation, alcohol and wine knowledge, service standards, guest relations and etiquette?

Experience:

Hospitality:

1 year (Required)

Language:

Basic English (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Pasadena, CA 91106 (Required)

Work Location:

In person