BDC Representative - Manhattan CDJRF

BUSINESS DEVELOPMENT CENTER

(BDC)

REPRESENTATIVE

Manhattan CDJRF - Manhattan, NY Join the Team That's Transforming Automotive Retail Manhattan CDJRF is under new leadership and building a culture focused on growth, accountability, customer satisfaction, and opportunity. We are looking for motivated, energetic, and career-driven professionals who want to be part of a dealership that is embracing innovation, technology, and AI-driven customer engagement. If you are comfortable communicating with customers by phone, text, email, internet, and in person, and you have a passion for delivering an exceptional customer experience, we want to meet you. Job Overview We are seeking an energetic and motivated BDC (Business Development Center) Representative to join our team. In this role, you will be the first point of contact for prospective customers, managing inbound and outbound communications to generate sales opportunities. Your enthusiasm, communication skills, and sales expertise will drive customer engagement and support our dealership's growth. Duties Handle inbound customer communications and effectively schedule appointments. Respond to internet leads through our CRM and communication platforms. Utilize AI-powered tools to improve customer engagement, follow-up, appointment setting, and lead conversion. Accurately document customer interactions and maintain detailed records within our dealership systems. Conduct timely follow-up with prospective customers. Maintain a professional and customer-focused approach in all communications. Work closely with management to develop new strategies that improve performance and customer satisfaction. Experience Previous BDC, automotive sales, customer service, call center, or appointment-setting experience preferred. Strong communication and interpersonal skills. Ability to work independently while contributing to a team environment. Positive attitude, strong work ethic, and desire to succeed. Professional appearance and demeanor. Comfortable learning and utilizing AI technology and modern communication tools to enhance customer interactions. Why Manhattan CDJRF? We are investing in people, process, and technology to create a modern dealership experience for both customers and employees. Our team leverages advanced AI tools and innovative communication platforms to create more opportunities, improve customer satisfaction, and drive success. This is an opportunity to join a dealership with strong leadership, a clear vision, and a commitment to promoting from within. Whether your goal is to grow into sales, management, finance, or executive leadership, we provide the support and resources necessary to help you build a long-term career.

Pay:

From $33,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Paid training Professional development assistance Tuition reimbursement

Work Location:

In person