PAY:

First year potential earnings: $53,000 to $88,000 Compensation during training: $20/hour for up to 120 days Compensation after training: $15/hour base plus bonus and uncapped commissions

RESPONSIBILITIES

Generate revenue through Direct-to-Consumer home warranty sales Handle Request for Quote (RFQ) leads and inbound consumer sales opportunities Re-engage expired customers through proactive win-back campaigns Manage escalated renewal opportunities transferred from the Homeowner Concierge team Help reduce customer cancellations through effective save strategies Present and sell multi-year warranty options and optional coverage upgrades Utilize consultative selling techniques to identify homeowner needs and recommend appropriate warranty solutions Build trust and long-term relationships with homeowners through exceptional customer service Overcome complex objections while maintaining a positive customer experience Maintain a thorough knowledge of APHW products, coverage options, pricing, and promotions Accurately document customer interactions and sales activity within the CRM Generate qualified referrals to the Home Services team when additional homeowner needs are identified Achieve individual sales, productivity, quality assurance, and customer satisfaction goals Stay informed on industry trends and competitor offerings to effectively position APHW solutions Perform other duties as assigned

QUALIFICATIONS

: Strong consultative sales and customer service skills Proven ability to close high-intent sales opportunities Excellent verbal communication and telephone presentation skills Strong objection handling and negotiation abilities Self-motivated professional with a strong work ethic, integrity, and positive attitude Ability to build rapport and establish trust quickly with customers Strong organizational and time management skills Ability to work independently in a fast-paced sales environment Experience using Microsoft Office and CRM software Ability to consistently meet sales performance, quality, and productivity expectations

EDUCATION

High school diploma or equivalent

EXPERIENCE

Inside B2C sales experience preferred Consultative sales or call center sales experience preferred Experience selling home warranties, insurance, financial products, home improvement services, or other consumer protection products is a plus Experience working in a metrics-driven sales environment preferred

WHAT APHW OFFERS

Paid training Health insurance, dental, and vision Life insurance 401k (matching) Paid holidays Paid time off (Up to 5 weeks) Short term and long-term disability Employee referral bonus Parenting time Uncapped earning potential Full-time; Overtime as needed; Based on business needs, Home Warranty Specialists work the following shifts:

Monday-Friday:

12pm-9pm

Monday-Friday:

2pm-11pm

Tuesday-Saturday:

12pm-9pm

Tuesday-Saturday:

2pm-11pm

Location:

Remote or In-person at the

Jackson, MI Corporate Office Work Location:

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