Salesforce Administrator

Salesforce Administrator at Top Quality Recruitment (TQR) Salesforce Administrator at Top Quality Recruitment (TQR) in North Andover, Massachusetts Posted in about 6 hours ago.

Type:

full-time

Job Description:

Employment Type:

Full-time Available Positions:

1

Location :

On-Site Application Deadline:

May 21, 2026 Summary The Salesforce Administrator will support users, improve system functionality, maintain data integrity, and implement business solutions to enhance productivity and customer relationship management.

Key Activities Process & Automation Leadership:

Lead the design, documentation, and maintenance of complex Salesforce Flows. Transition legacy processes into modern, efficient automation.

Logical Troubleshooting:

Act as the primary lead for help desk ticket triage. Use a systematic process of elimination to diagnose root causes and coordinate solutions with internal teams and outside consultants.

Agile Problem Solving:

Management of incoming requests, delivering immediate tactical resolutions for end-users while ensuring all changes adhere to platform best practices and long-term goals.

Cross-Functional Collaboration:

Partner with Sales, Business Operations, Customer Service, Marketing, Finance, Warehouse, and Technical departments to map out and achieve effective, accessible processes.

Strategic Planning:

Balance point-of-need support with long-term project work and system modernizations. Maintain a roadmap for future platform enhancements and technical debt reduction.

System Governance:

Manage essential admin functions including user accounts, permission sets, groups, licensing, and package management.

Data & Auditing:

Complete regular internal system audits, prepare for seasonal upgrades, and maintain high data integrity through

SOQL/SQL

querying and reporting.

Liaison & Training:

Act as the bridge between end-users, vendors, and the IT Department. Assist in training new users to strengthen the organization's overall Salesforce skill set. All other responsibilities and duties as assigned.

Preferred Skills Platform Knowledge:

Experience with Salesforce packages such as CPQ or Revenue Cloud, Field Service, and/or ERP packages is strongly preferred.

ERP Familiarity:

Prior experience assisting with the implementation of at least one ERP system is a plus.

Data Skills:

Experience with SOQL and/or SQL for querying and manipulating larger data volumes. Educations & Experience Bachelor's degree in Information Technology or a related field preferred. Salesforce Certification(s) are a significant plus.

Technical Savvy:

Minimum 2-4 years of Salesforce Administrator experience. Strong proficiency in Lightning Flow is a must.

Logical Reasoning:

Exceptional ability to troubleshoot through deductive reasoning, process of elimination and systematic testing. Are you looking for your next opportunity? We can help. Finding a great opportunity that fosters growth, a great culture, and leadership opportunities can be difficult. Top Quality Recruitment (TQR) connects professionals with leadership opportunities across the Packaging, Food and Beverage, Medical Devices, and Biotechnology industries. With 50+ years of experience, we believe in one-to-one communication and finding the best candidate/employer match possible. TQR is an equal-opportunity employer that encourages diversity. We will consider all applications. Accommodation for applicants with disabilities is available upon request. Are you looking to hire?

Get started here:

https://www.topqualityrecruitment.

com/fill-a-position/ See hiring advice:

https://www.topqualityrecruitment.

com/blog/ See all available opportunities:

https://www.topqualityrecruitment.com/jobs/ We thank all applicants for their interest and appreciate the time and effort involved; however, due to the large volume of resumes received only those candidates selected for an interview will be contacted. Please attached your resume to your application.

Job ID:

8271