Scheduler

SouthCoast Is Looking for a Full-Time Appointment Scheduler for our Imaging Department Responsible for making and scheduling patient appointments in an efficient and timely manner.

Qualifications:

Ability to communicate clearly and speak concisely. Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families. Ability in using multi-line telephone system. Knowledge of proper telephone etiquette. Knowledge of customer service principles.

Responsibilities:

Responsible for making and scheduling patient appointments in an efficient and timely manner. Books, coordinates and reschedules patient appointments. Relays necessary messages to staff. Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system. Collects and verifies patient demographic information and updates patient profile in the computer. Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Answers telephones, screens calls, and provides general information. Answers questions regarding patient appointments and schedules outpatient appointments. Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate. Performs or assists with other non-clinical duties, as assigned by the Supervisor.

Education/Experience:

High School Diploma. At least one year work experience in a medical office/Imaging department setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits :

Health, HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution & supplemental insurance. PTO, holidays, and bereavement leave. EEO, DFW, MFVD