Scheduling Coordinator

About Us:

The Basement Doctor is a leading provider of basement waterproofing, foundation repair, and crawl space encapsulation solutions. With a commitment to excellence, we aim to deliver top-notch services to our clients, ensuring their homes are safe, dry, and structurally sound. As we continue to grow, we are seeking a dedicated and organized Scheduling Coordinator to join our team.

Position Overview:

As a Scheduling Coordinator at The Basement Doctor, you will play a crucial role in ensuring the efficient and smooth coordination of our service appointments. You will be responsible for managing the scheduling process, optimizing technician routes, and maintaining clear communication with customers. This position requires strong organizational skills, attention to detail, and excellent customer service.

Responsibilities:

Appointment Scheduling:

Efficiently schedule service appointments for technicians based on customer needs and geographical locations. Optimize technician routes to maximize efficiency and minimize travel time.

Customer Communication:

Communicate with customers to confirm appointments and provide relevant information about the service process. Address customer inquiries and concerns related to scheduling.

Database Management:

Maintain accurate and up-to-date customer and appointment information in the scheduling system.

Team Collaboration:

Coordinate with sales, service, and administrative teams to ensure seamless communication and scheduling workflow. Collaborate with field technicians to address scheduling challenges and optimize productivity.

Problem Resolution:

Identify and address scheduling conflicts or issues promptly, finding effective solutions to meet customer and company needs.

Qualifications:

High school diploma or equivalent; additional education or certifications in business administration or a related field is a plus. Proven experience in scheduling, customer service, or administrative roles. Strong organizational skills with a keen attention to detail. Excellent communication and interpersonal skills. Proficient in using scheduling software and Microsoft Office Suite. Ability to thrive in a fast-paced and dynamic work environment.

Benefits:

Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Training and professional development opportunities If you are a highly organized individual with a passion for delivering exceptional customer service, we invite you to apply for the Scheduling Coordinator position at The Basement Doctor. Join our team and contribute to creating safer, healthier homes for our valued customers.

Job Type:

Full-time Pay:

$13.00 - $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to

Relocate:

Frankfort, KY 40601: Relocate before starting work (Required)

Work Location:

In person