Responsibilities Customer Training & Support:

Coordinate and conduct customer site training sessions and product demonstrations. Troubleshoot and resolve technical issues related to user skills, assay design, experimental setup, software, and instrumentation. Identify, document, and escalate customer issues, complaints, or concerns to the management team. Support Product Development teams with testing and verification of Pyxa instrument, analysis software, consumables and reagents Keep customers informed about advancements in Stellaromics Pyxa instrument, assays, and software.

Scientific Collaboration & Customer Engagement:

Partner with customers to integrate Stellaromics' technology into their research workflows. Engage in scientific discussions with customers, fostering long-term relationships. Gather and communicate customer feedback, competitive insights, and emerging use cases to Stellaromics' Marketing and Product Development teams. Support the field sales team at customer sites, trade shows, seminars, and scientific symposiums through technical presentations and networking.

Technical Writing & Documentation:

Contribute to white papers, training materials, and knowledge base documentation to expand Stellaromics' customer support content. Maintain accurate customer site records and provide high-level feedback to management.

Required Qualifications & Skills Education & Experience:

Ph.D. (preferred) or equivalent experience (e.g., B.S. with ~5 years or M.S. with ~3 years) in Cellular Biology, Pathology, Biochemistry, Molecular Biology, or Genetics. Previous customer-facing experience in a similar scientific/technical role.

Technical Expertise:

Experience in histology, cellular pathology, and imaging techniques. Hands-on knowledge of cryosectioning, microtomy, tissue embedding, and tissue handling preferred. Strong knowledge of molecular biology, genomics, tissue imaging and data analysis techniques. Experience with spatial transcriptomics and related methodologies.

Customer Interaction & Problem-Solving:

Clear commitment to outstanding customer service. Excellent troubleshooting, analytical, and organizational skills. Ability to work both independently and collaboratively to achieve corporate objectives. Ability to handle high-pressure situations with professionalism and composure.

Communication & Presentation Skills:

Strong written and verbal English communication skills. Outstanding presentation and training abilities to diverse audiences. Familiarity with CRM software for customer management and reporting.

Travel Requirements:

Frequent travel within North America is required to deliver onsite training, support new instrument installations, provide application troubleshooting, and build strong customer relationships. Expected travel is approximately 50-70%, with flexibility based on customer and business needs. Occasional international travel may be required for conferences, training, and other company activities. Why Join Us? Work with a cutting-edge life sciences company advancing 3D spatial transcriptomics and imaging technology. Engage in impactful scientific collaborations with leading researchers. Enjoy a dynamic and customer-focused role with opportunities for career growth. Be part of a company committed to innovation and excellence in research. Compensation An attractive compensation and benefits package based on market pay data will be commensurate with candidate skills, qualifications, and experience. If you are interested in becoming part of a growing team energized by limitless possibilities, please submit your resume for consideration. To learn more about Stellaromics and our technology, please visit our website at www.stellaromics.com . 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Field Applications Scientist 3D Spatial Biology (West Coast)