PROGRAM MANAGER III

Introduction \r\n\r\n\r\n\r\n\r\n\r\nThis Management Service position serves at the Appointing Authority's pleasure.\r\n\r\n

GRADE 21

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LOCATION OF POSITION 217 E.

Redwood Street, Baltimore, MD 21202 (Baltimore City)\r\n Main Purpose of Job Join Us in Making a Difference at DJS!\r\n\r\n\r\nThe Maryland Department of Juvenile Services (DJS) is dedicated to transforming young lives, creating safer communities, and fostering equitable systems. We are seeking passionate individuals for the role of�Director of Quality Assurance (QA) (Program Manager III), so join our team and make a meaningful impact on youth and the community at DJS!�\r\n\r\n\r\nThe Director of the Quality Assurance Unit provides executive leadership and strategic oversight for the three audit teams: Facility, Field Operations/Technical Assistance, and Juvenile Services Education Program (JSEP), within the Office of the Inspector General, Maryland Department of Juvenile Services. This position manages and oversees the QA Unit, which is responsible for the development and implementation of a performance-based quality assurance process for DJS residential/committed treatment facilities, field operations, and JSEP. The QA Unit assesses programs to determine whether they are in compliance with all applicable federal, state, and departmental laws, regulations, and standards, while promoting youth safety, quality of services, and continuous improvement across the Department's continuum of care. The QA process includes assessing compliance with program requirements, providing technical assistance, promoting continuous program improvement, and recommending systemic improvements. The Director of QA contributes to policy development, identifies and advocates for needed systemic improvements, and collaborates with leaders to strengthen DJS service delivery.\r\n

POSITION DUTIES

Works directly with the Deputy Inspector\r\nGeneral, Inspector General and other executive\r\nleadership staff to advance the well-being and safety of youth in DJS care to\r\nmeet the Department's vision, mission, goals and objectives. This includes, but is not limited to, the\r\nfollowing:\r\n\r\n\r\nManages the development and revision of\r\nquality assurance tools that are used in the performance of facility, field,\r\nand JSEP audits to determine compliance with department policies and\r\nprocedures, applicable laws and regulations, and best practices.��\r\n\r\n\r\nCoordinates the preparation, timely dissemination, and interpretation of\r\nquality assurance reports to DJS personnel and external stakeholders as\r\nappropriate.��\r\n\r\n\r\nWorks with DJS administrative and\r\nprogram personnel to identify and implement quality improvement strategies and\r\ndevelop corrective action plans, provides technical assistance, and monitors\r\nprogram compliance through the corrective action process.�\r\n\r\n\r\nCompiles and analyzes audit data to report\r\non trends of compliance and non-compliance for residential/committed treatment\r\nfacilities, field operations, and JSEP and reports this information to the DJS\r\nSecretary and other key stakeholders.�\r\n

MINIMUM QUALIFICATIONS

Education:

\r\nBachelor's\r\ndegree or advanced degree from an accredited college or university in Public Administration, Policy,\r\nLaw, Social or Behavioral Sciences\r\n(such as Criminal\r\nJustice, �Sociology, Psychology, Human Services/Human Development Child and Adolescent �Studies, or Social Work).\r\n\r\n\r\n

Experience:

At least five (5) years\r\nof managerial or supervisory experience at a professional services level in juvenile justice, human services,\r\nlicensing, regulatory compliance, quality assurance, or program oversight. This\r\nexperience must also include interpreting and applying statutes, regulations,\r\npolicies and procedures; and applied knowledge and understanding of the juvenile\r\njustice system, residential and community-based services, and youth education programs.\r\n

DESIRED OR PREFERRED QUALIFICATIONS

The preferred candidate for this position will possess the following qualifications:\r\n\r\n\r\nExperience working with entities being audited, to\r\ndevelop and implement corrective action.�\r\n\r\n\r\nExperience providing technical assistance or\r\nadvocating for systems improvement in a juvenile or criminal justice setting.�\r\n\r\n\r\nExcellent organization skills and detail orientation.�\r\n\r\n\r\nAbility to communicate effectively and professionally with diverse populations and all levels of\r\nmanagement, employees, and stakeholders.�\r\n\r\n\r\nAbility to exercise sound judgement in matters affecting\r\nyouth safety and program\r\nintegrity.\r\n

SELECTION PROCESS

Please ensure that your completed application includes sufficient information to demonstrate that you meet the qualifications for this recruitment. All documentation related to your qualifications must be submitted by the closing date; information received after this date will not be considered. Candidates who meet the qualifications will remain on the certified eligible list for a period of one (1) year. This list may also be used to fill similar positions within this classification in the future.\r\n

EXAMINATION PROCESS

The assessment may involve a rating of your application based on your education, training, and/or experience as it relates to the position's requirements.�Therefore, it is essential that you provide complete and accurate information on your application.�Incomplete applications will not be accepted. Please report all relevant experience and education.�For education obtained outside the U.S.,�you will be required to provide proof of equivalent American education, as determined by a Foreign Credential Evaluation Service, at the time of hire.�Please complete the supplemental questionnaire, if applicable. They will be used when rating applications. Please note that your answers on the supplemental questionnaire must correspond to the information provided on your completed application to receive credit. Missing or incomplete supplemental questionnaires may impact the overall rating of your completed application.\r\n\r\n\r\nResumes will not be accepted in lieu of a completed application.�\r\n\r\n\r\nIf you are a Veteran applying for this position, please submit your DD 214 Long Form with your completed application to receive proper credit.\r\n\r\n\r\n\r\n\r\n

BENEFITS STATE OF MARYLAND

BENEFITS\r\n

FURTHER INSTRUCTIONS

The online application process is

STRONGLY

recommended. However, if you are unable to apply online, you may submit a completed paper application and supplemental questionnaire responses via email or fax to the addresses provided below. If using fax or regular mail, ensure each page includes your First and Last Name, the Recruitment Number (located at the top of the posting), and the last four digits of your SS#. Paper application materials�must�be received by 5:00 PM on the closing date for the recruitment. Applications received after this time, or those with incorrect forms, will not be accepted. Postmarks will not be considered.\r\n\r\n\r\nMaryland Department of Juvenile Services�\r\nOHR-Recruitment & Examination Unit�\r\n217 E. Redwood Street�\r\nBaltimore, MD 21202�\r\n

Attn:

�Recruitment #26-005478-0019��\r\nFax number 410-333-4188�\r\n

TTY Users:

call via Maryland Relay\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the Maryland Department of Budget and Management, Recruitment and Examination Division at 410-767-4850 or�Application.

Help@maryland.gov.�\r\n\r\n\r\nShould additional information regarding this recruitment be required, please contact the Maryland Department of Juvenile Services, Recruitment and Examination Unit at�djs.careers@maryland.gov. Include the Recruitment Title/Number that is located at the top of the bulletin.\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.\r\n\r\n\r\nDJS values the experience gained by Veterans while serving our country. Veterans are welcome to apply for all current recruitments.\r\n\r\n\r\nBilingual applicants and people with disabilities are welcome to apply for all recruitments.\r\n\r\n\r\nCandidates with lived experience relating to the criminal/juvenile legal system are encouraged to apply.\r\n\r\n\r\nWe welcome experienced professionals transitioning from federal service to explore rewarding career opportunities.\r\n