Seasonal - Customer Experience and Reservations Agent

Sunny Days Vacation Rentals is a short term vacation rental management company headquartered in Waco, TX. We are looking for an individual that is a team player and self driven. This is a split responsibility role between a reservation agent and guest experience agent. If you have past experience in the short term rental industry or hotel industry, this is a bonus. We are looking for someone who is comfortable with reservation software (taking bookings, cancelations, refunds, etc.) and confident in guest communications, confrontations and de-escalation on a daily basis.

THINGS TO KNOW

This is a seasonal role, covering the months of June through August (Start/end dates flexible if required). Extending past August is not required, but if mutally agreed to, there is a possibility of this opportunity, but not guaranteed.

IF APPLYING, YOU WILL BE REQUIRED TO LEAVE A PROMTED VOICEMAIL TO SHOWCASE YOUR PHONE SKILLS PRIOR TO LINING UP AN INTERVIEW

This is a full time position at a physical address ( Not remote ). The schedule is subject to vary, but will start as: Thurs through Monday 12 PM - 8:30 PM (8 hrs w/30 min lunch break). ( Schedule is somewhat-negotiable, inquire if needed when applying ) Company software training will be included

RESERVATIONS JOB DESCRIPTION

Take inbound requests for new bookings, process payments and assist guests in finding the right house for their needs. Work leads daily for interested and prospective guests Keep excellent communication and organization with guests looking to book a stay. Reach out to guests for final payments and any items where additional action is needed to finalize a booking. Modify reservations when needed (Add-ons to folios, cancelations, extensions, etc.)

GUEST EXPERIENCE JOB DESCRIPTION

MUST

BE COMFORTABLE WITH CONFRONTATION FROM UPSET GUESTS

Though we only hear from a small percentage of guests, with over 10k bookings/year, this will be a regular occurrence to diffuse situations professionally. Assist current, future and past guests inquiring about any and all situations needing resolution. Situations may include property-stay requests, complaints, disputes, maintenance requests, cleaning requests, refund requests etc. Communicate effectively with necessary departments (Accounting, operations, etc.) in order to carry out the execution of guest-related requests and accomodations. Facilitate any tracking procedures or projects required by management.

Pay:

$20.00 per hour

Benefits:

Employee discount Ability to

Commute:

Woodway, TX 76712 (Required) Ability to

Relocate:

Woodway, TX 76712: Relocate before starting work (Required)

Work Location:

In person