Senior Account Executive - Eastern Region

Senior Account Executive - Eastern Region Station

MD - 5.0

Maplewood, NJ Job Details Full-time $110,000 - $130,000 a year 1 day ago Qualifications Managing customer accounts Sales team management Team development Salesforce Cloud Bachelor's degree Decision making Sales management systems proficiency Contracts CRM system proficiency Productivity software Contract negotiation Account management

Analytics Full Job Description Job Title:

Senior Account Executive - Eastern Region Reports to:

VP of Growth and Engagement Direct Reports:

Account Executives, Member Relations Specialists Employment:

Full-Time, Exempt Company Summary:

StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Position Summary:

This position will serve as a Senior Account Executive responsible for overseeing multi-state operations and leading a team of Account Executives and Member Relations Specialists. The Senior Account Executive will have direct accountability for all key performance indicators (KPIs) across assigned markets, ensuring superior management of existing accounts, driving growth into new business, and developing team members to achieve organizational goals. Daily activities will include managing strategic executive contacts across multiple state territories, overseeing service delivery levels, mentoring and coaching direct reports, identifying new service opportunities, driving engagement/education initiatives to increase waiver sign-ups, and supporting the Growth Team in registering net new and partner-generated sales activities. This position will work directly with potential or existing clients as well as StationMD's internal staff, including but not limited to, Growth, Operations, and Leadership to align efforts and communications.

Essential Duties and Responsibilities:

Leadership & Team Management Lead, mentor, and develop a team of Account Executives and Member Relations Specialists across multiple state territories Establish performance expectations, conduct regular performance reviews, and provide ongoing coaching and feedback to direct reports Foster a collaborative team environment that promotes professional growth and accountability Ensure adequate staffing, training, and resource allocation across assigned markets Strategic Account Management Act as a key leader on StationMD's Team with direct responsibility for delivery of StationMD's financial and strategic goals across multiple state markets Manage strategic accounts through initial design, onboarding, client advocacy, and growth of programs and services, including assisting with challenging client requests or issue escalation and training when needed Lead account management activities directed at achieving StationMD's sales, profitability, cash flow targets, and business goals for all accounts within assigned territories Drive account management outcomes resulting in additional scope of service per client and strong renewal rates with higher Total Contract Value KPI Ownership & Performance Management Own and be accountable for all KPIs across assigned multi-state markets, including but not limited to: Utilization rates Waiver sign-up targets Client retention and renewal rates Revenue growth and Total Contract Value Client satisfaction metrics Team performance metrics Develop and implement strategies to meet or exceed all market-specific KPIs Create and maintain dashboards and reporting mechanisms to track performance across all territories Provide regular KPI updates and strategic recommendations to VP of Growth and Engagement Growth & Business Development Strategically engage to increase waiver sign-ups for StationMD services across all assigned markets Support designated new sales efforts by assisting in net new sales opportunities, partnering with the VP of Growth and Engagement on moving prospects along the sales pipeline Support partnership sales activities, including connecting with StationMD's strategic partners and supporting the VP of Growth and Engagement Utilize Salesforce for account management sales activities, business processes/workflows, standardized reports, scorecards, targeting, market analytics, prospecting, and ad-hoc reports Cross-Functional Collaboration Serve as a partner to Medical Team and Operations to maintain current contractual obligations and identify growth opportunities Collaborate with team members to create and deliver client-facing reports that clearly identify contractually obligated goals, objectives, and value Act as liaison to marketing to support StationMD's go-to-market activities, including development of use cases, white papers, demos, and reports Actively support and promote the company's core values and objectives through all interactions Up to 40% travel across assigned state territories

Qualifications:

Education/Certification Bachelor's Degree required; Master's preferred At least 10 years of experience in sales and account management, with a minimum of 5 years in a leadership role managing teams Experience in I/DD or healthcare industry strongly preferred Qualifications/Requirements Proven track record of leading and developing high-performing teams across multiple geographic regions Demonstrated success in achieving and exceeding KPIs in a multi-market environment Strong ability to identify needs of potential clients and offer company-based solutions to provide a positive ROI Advanced proficiency in Microsoft Office Suite Possess excellent analytical skills, problem-solving skills, and decision-making capabilities Ability to work in a fast-paced environment, manage competing priorities, and meet tight deadlines Expert-level working knowledge of the Salesforce platform, including implementation best practices, systems analysis procedures, project techniques, and practices Possess excellent oral and written communication skills with the ability to present to executive-level stakeholders Ability to read, interpret, and negotiate contract language Desired characteristics: energetic, strategic thinker, relationship builder, outcome-driven, and strong leadership presence HealthTech Partners, Inc. is an equal opportunity employer.