Senior Credit Collections Specialist

JOB DESCRIPTION

The Sr. Credit Collections Specialist will oversee the collection efforts and delinquency controls of the company, ensuring money owed is billed and received correctly and promptly.

RESPONSIBILITIES

Ø Researches, develops, and facilitates collection procedures according to company polices. Ø Ensures proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts. Ø Conducts, or assists third parties in conducting, skip-tracing according to established practices. Ø Negotiates with customers to amend repayment terms, as appropriate. Ø Recommends legal action for specific accounts and follows through as necessary. Ø Communicates the status of delinquent accounts to the Senior Collection Manager or other appropriate personnel. Ø Maintains thorough records of actions taken on delinquent/non-paying customers. Ø Contacts creditors and/or consults legal as needed for settlements on bankrupt accounts. Ø Reviews accounts and recommends for bad-debt as appropriate; supervises approved accounts' charge-off procedure and reports it to credit reporting agencies and CFO. Ø As necessary, reports claim to appropriate government agencies to ensure collection on insured loans. Ø Ensures the security and privacy of customer information and files. Ø Processes credit applications, collecting further information as needed. Ø Reviews credit references by independently validating references provided by the applicant or by using a credit reporting service. Ø Prepares recommendations for increasing or decreasing credit limits based on account holder's payment history. Ø Determines, based on established credit guidelines, credit limit to be approved. Ø Weekly reporting to CFO on all accounts and actions taken. Ø Performs other related duties as assigned.

JOB REQUIREMENTS/ABILITIES/EDUCATION

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software, and customer relations software.
• Excellent leadership and persuasive skills.
• Ability to work with a team and independently.
• Basic understanding of statistics and data analysis.
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• Associate degree in Finance required; Bachelor's degree preferred.
• At least five years of experience in collection and credit work, with at least one in a supervisory or managerial position.

PHYSICAL REQUIREMENTS

• Must be able to remain in a stationary position 50% of the time
• Musts be able to lift to 15 lbs.

at a time This position may require occasional moving inside the office to access file cabinets, office machinery, etc. May require constant operation of a computer and other office equipment such as a calculator, copy machine, phone and computer printer This position may require constant moving of hands/fingers This position may require occasional lifting, standing, bending and stooping

Job Type:

Full-time Pay:

$25.96 - $31.26 per hour

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance

Location:

Brisbane, CA 94005 (Required)

Work Location:

In person