Senior Workforce Analyst

The Senior Workforce Analyst is a key analytical role supporting the Account Management (AM) organization at RxBenefits. This position combines strategic workforce planning with operational analytics to ensure balanced resource allocation, accurate variable compensation documentation, and actionable insights that drive client retention and service consistency. The ideal candidate will have strong analytical skills, a keen eye for trends, and the ability to communicate data-driven insights effectively while collaborating across teams and with leadership. _

Essential Job Responsibilities Include:

_ + •Workforce Planning & Resource Management•+ Maintain and update AM book of business records with precision and transparency. + Partner with leadership to forecast staffing needs and identify coverage gaps. + Support variable compensation documentation and validation for accuracy and fairness. + Monitor and report on service consistency metrics across AM teams. + Collaborate with Finance, HR, and Operations to align workforce data with organizational goals. + Provide recommendations for optimizing team structure and resource allocation. + •Operational Analytics & Strategic Support•+ Build analyses to transform data into actionable business insights, informing account management strategies and client retention efforts. + Gather and synthesize internal and external data sets related to process improvements, program changes, and industry trends. + Investigate issues across multiple sources of information and propose solutions to account teams. + Analyze AM performance metrics to recommend improvements in client relationships, internal processes, and cross-functional efficiencies. + Support end-to-end process mapping, training, documentation, and readiness activities for projects and client transitions. + Provide reporting, analysis, quality checks, and review of job aids, RFPs, and data sets as needed. + Assist with seasonal contractor identification, training, and dashboard/process development to ensure quality output. + •Cross-Functional Collaboration•+ Work collaboratively within delivery teams and engage stakeholders at all levels. + Serve as a subject matter expert (SME) on analysis-related projects for AM, including creating job aids and executing training. + Proactively communicate roadblocks and identify enhancements to documentation, processes, and data. _Required Skills /

Experience:

_ + 5+ years of Analyst or analytics experience required. + Health / Pharmacy industry experience required. + Ability to read, analyze, and interpret industry policies and contract documents. + Salesforce or other CRM experience required. + Proficient in MS Office (Word, Excel, Outlook); advanced Excel skills (Macros, VLOOKUP, etc.) required. + Strong analytical and critical thinking skills with a client-focused mindset. + Ability to adapt to change and manage shifting priorities. + Excellent communication skills, both written and verbal. + Demonstrates professionalism and a positive image internally and externally. _

Preferred Skills/Experience:

_ + Bachelor's degree preferred. + Experience in client-service or account management strongly preferred. + Experience as manager or lead analyst strongly preferred. + Experience with reporting tools (QLIK, Power BI) preferred. _Based on relevant market data and other factors, the anticipated hiring range for this role is $88_ _,000 to $110_ _,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals._ _We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization._ _RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:_ + _Remote first work environment_ + _Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members_ + _Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)_ + _Additional buy-up options for Short- and Long-Term Disability and Life Insurance_ + _401(k) with an employer match up to 3.5% available after 60 days_ + _Community Service Day to give back and support what you love in your community_ + _10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like_ + _Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work_ + _Tuition Reimbursement for accredited degree programs_ + _Paid New Parent Leave that can be used for adoption or birth_ + _Pet insurance to protect your furbabies_ + _A robust mental health benefit and EAP service through Spring Health to support you when you need it most_RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.