Service Advisor

We are looking for a motivated person to come be apart of a growing shop! We are looking for an honest service adviser with a good work ethic, customer service skills, and automotive/parts knowledge. Must be able to work independently, as well as in a team setting. Responsibilities for Service Advisor Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose car issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Order necessary parts from suppliers and double-check that they are delivered to technicians Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases Qualifications for Service Advisor Working knowledge and experience of automotive products, repairs and parts Strong communication skills and the ability to translate customer needs to workable technician orders Basic knowledge of computer programs including word processing and database tools Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly Exceptional customer service skills based on experience Basic mathematics skills to prepare and process bills and customer payment Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid time off

License/Certification:

Driver's License (Preferred)

Work Location:

In person