Service Advisor/Writer

Courtesy Ford is looking for a Service Advisor/Writer to join our team. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Compensation and Benefits:

Health, Medical and Dental Competitive Compensation 401K Plan + 401K Match Paid time off and vacation Disability and Life Insurance Policies Growth opportunities Training Opportunities + Paid Training Employee vehicle purchase plans Family owned and operated Long term job security

Flexible Work Schedule Service Advisor Responsibilities:

Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Knowledge of automobiles Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Minimum of 1 year in service department Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent

About Courtesy Ford:

Serving Altoona for 35 years, Courtesy Ford is a reputable dealership known for teamwork, integrity, and outstanding customer service. Located in the heart of Altoona, we're proud to offer a supportive, people-first culture where motivated, energetic professionals can grow, succeed, and make a real impact. Join our team and be part of a dealership that truly values its employees, fosters collaboration, and rewards hard work. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.