Service Attendant, nahm

Property:

COMO Metropolitan Bangkok Position:

Service Attendant, nahm

Division:

Food and Beverage Department:

nahm

Service Reporting To:

nahm

Food and Beverage Manager Job Purpose:

To oversee the back-of-house, ensuring efficient operations and excellent guest service. This role involves on learning by heart the potential allergens in our food/drink and managing the pass and communicating important information to the kitchen.

Tasks/Responsibilities:

General Responsibilities:

Report to work on time, neatly groomed, and in the correct uniform. Assist in administering and communicating pertinent information.

Service Responsibilities:

Ensure all necessary items (cutlery, glassware, linens, etc.) are clean and stocked. Share non-available item from kitchen to front house before and during each service. Prepare and stock beverages/ cold towel/napkins as needed. Carry trays, prepare drinks, and serve food and beverages to customers. Ensure the restaurant and back of the house are in good condition when opening/ closing, following sustainability policies. Present, serve & describe and recommend food, beverage and cooking methods of menu items. Check customer satisfaction and report any issues to the manager. Follow standard of LQA Follow procedures and house rules according to standards. Perform all common activities involved in service, including cleaning Communicate effectively with colleagues and management. Ensure performance of trainee

Training:

Train employees with individual or group training and attend required training courses in nahm and other departments.

General:

Ensure individual style, working practices, and conduct align with COMO's Mission, Vision and Values. Enhances team morale and spirit by cultivating strong relationships with hotel colleagues. Undertakes any additional tasks as instructed by the superior. Is thoroughly acquainted with all health and safety, fire, and emergency procedures. Adheres to high standards of personal hygiene, attire, uniform, and body language. Remains courteous and professional in all situations that reflect on the hotel's reputation. Attends meetings and training sessions as required by the superior. Actively participates in and supports the hotel's sustainable practices, contributes and initiatives. Ensures that all activities are conducted with honesty, integrity, and in line with Thai law.

Performance Evaluation Criteria:

Meet monthly goals. Propose and follow up on new projects Ensure the back of house is well-organised, service runs smoothly, adhere to LQA standards and COMO values Share knowledge through training Facilitate clear communication and coordination within nahm, with other departments, and with guests