Service Call Office Coordinator

Decker Truck Line is a family owned company celebrating over 95 years in business! We were recently named one of North America's Best Fleets to Drive For the 5th year in a row, and North America's 2025 #1 Large Carrier to Drive For! ! Becoming part of the Decker family means becoming part of an award-winning company that also won that also won the "Elite Fleet" award in 2026 and the "Iowa Motor Truck Association Image Campaign" 2 years in the row for community involvement, fundraisers and local donations and was a recipient of Hy-Vee's "Transportation Supplier of the Year" Award. We are currently looking for an onsite Service Call Office Coordinator to join our Maintenance Department. 12 hour shifts! Shift available is 6am-6pm with rotating days, 3 days one week (36 hours) and 4 days (48 hours) the next! Every other weekend OFF! 8 hours of OT every other week! You end up only working 6 months of the year with a schedule like this! Service Call Office Coordinators are responsible for managing and closing maintenance service calls for our Drivers. Requires strong computer skills, excellent organizational skills, and some mechanical knowledge. A day in the life of a Decker Service Call Office Coordinator looks like: Assisting our drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road Scheduling repairs according to urgency Communicating with drivers, service providers, and operations about locations of equipment and load movements associated with breakdowns Documenting all information related to breakdowns and repairs in our computer system Phone and computer work involving invoicing, purchase orders, and data entry Other duties as assigned Service Call Office Coordinator Must Haves Must have excellent data-entry and prioritization skills and be able to work in a fast-paced but professional work environment. Excellent written and verbal communication skills, customer service as well as computer proficiency are also required. Background in Transportation and/or Mechanics is required/highly preferred What You Get From Decker A competitive wage paid weekly Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance 401(k) with an Employer Match! Flexible Spending Accounts for both Medical and Dependent Care Expenses One week of PTO upon hire; another week at 6 months and then annually thereafter! Paid Holidays and more! Equal Opportunity Employer