Service Desk Technician

Service Desk Technician SiteOne Landscape Supply - 3.2 Roswell, GA Job Details Full-time 5 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Qualifications Vendor management IT asset management Laptop (troubleshooting support) IT system monitoring Equipment installation Microsoft Exchange Mid-level Windows Software installation Microsoft Office PRTG Computer hardware Customer support ticket management Mobile device management Telecommunication Network monitoring tools Equipment inventory management Associate's degree Escalation handling 2 years Active Directory management

VPN Full Job Description Company Overview:

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!

Position Overview:

Join our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.

IN THIS ROLE YOU WILL

Install and support of computers, laptops, tablets, and thin-clients Install and support of desk phones and cellular phones Install and support of MS Office, Land FX, and other applications Install and support of printers, scanners, fax, and other business equipment Maintain hardware and software inventory Manage accounts in AD, Exchange, and other applications Manage file share permissions in a Windows environment Troubleshoot in a Citrix environment Order, ship and receive IT equipment Administer our Airwatch MDM solution Use tools such as VNC to troubleshoot remote computers Test QA tickets on a weekly basis Create and maintain images for computers, laptops, and thin-clients Monitor network connectivity issues using Dynatrace and PRTG Manage vendors and escalate Document all issues in ticketing system Work with team members to efficiently solve problems

Skills We Are Seeking:

: Associate's degree or equivalent work experience 2 years of technical support experience Extensive computer hardware and software experience Experience with troubleshooting telecom, networking, and VPN solutions Experience with thin-clients and Citrix infrastructure Strong technical and analytical aptitude Excellent customer service skills and a positive attitude Ability to multitask and remain detail oriented Ability to thrive in a fast-paced environment Self-motivated and ability to work independently Ability to work every 3rd Saturday on a rotational basis Ability to work different shifts as needed

Compensation & Benefits:

Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays DailyPay available! 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship. If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams: SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews All SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/ SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent. You can always reach our SiteOne team directly at to confirm Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.