Service Director (Non-Residential Services)

The Service Director (Non-Residential Services) maintains overall administrative and supervisory responsibility for assigned non-residential programs in a defined geographical service area. Work is performed under the general direction and supervision of the Assistant Vice President of Eastern ID/A Non-Residential, who reviews work for effectiveness and adherence to program policies and procedures. The Service Director (Non-Residential Services) acts as member of the Northeast Regional Management Team to ensure optimal cooperation and coordination between all services .

ESSENTIAL FUNCTIONS

Ensures all assigned programs are operated in accordance with the principles of Normalization, Positive Approaches and the principles elaborated on in Everyday Lives. Responsible for management of community-based programs operated within the Northeast Region of Step By Step, Inc. Provides continuous supervision and direction over the operation of assigned programs. Evaluates programs for effectiveness in meeting the needs of the program participants, funding sources and oversight entities. Responsible for managing referrals and starting services within established timeframes. Determines appropriateness of referrals, prioritizes referrals, etc. Oversees and reviews all assigned services to ensure the needs of the program participants are identified, services are delivered and reporting requirements are met. Maintains active relationships with Administrative Entities, state and municipal departments and government entities which fund, review, license, or otherwise influence the services provided. Coordinates licensing reviews and develops plans of correction for deficiencies noted during survey for review and approval by the Assistant Vice President of Eastern ID/A Non-Residential. Ensures compliance with all state, local, and county regulatory standards. Assists with fiscal planning and development of the annual budget with assistance from the Assistant Vice President of Eastern ID/A Non-Residential.

Monitors expenditures and revenues throughout the year and operates assigned programs within defined budget parameters. Reviews all incident reports and ensures appropriate management response has been implemented. Ensures appropriate preventative measures are taken to ensure the safety and welfare of all program participants. Works with the Director of Property/Risk Management on issues related to vehicles/site insurance, employee drivers, facility needs and workers compensation.

Ensures program participants' physical and emotional health is maintained through appropriate planning and makes recommendations for needed services. Represents Step By Step at local and state provider groups, trade association, and agency meetings as required. Some overnight travel is required. Convenes and participates in team meetings to ensure program participants' needs are met and ensures all agency policies and procedures are followed. Coordinates and/or initiates disciplinary actions and provides written counseling reports as necessary, confirming agency policy is followed. Ensures performance evaluations are completed on time and reviewed by appropriate management staff as required. Ensures employee work schedules are fair and adequate to ensure program participants' needs are met in a timely fashion. Ensures scheduled use of employees' annual leave does not interfere with efficient operations of homes or managerial support to their homes. Acts as regional liaison with the Benefits Administrator in the HR Department for all Family and Medical Leave matters. Provides on the job training to subordinates to ensure their authority, duties, responsibilities, and accountability is understood. Assumes the authority, responsibility, and accountability of directing the activities of assigned programs. Ensures that buildings, properties, furnishings and equipment are maintained in good and safe repair.

Education Required:

College degree preferred or 5 to 7 years working in ID/A plus 3-year progressive managerial experience. Step By Step is proud to be an Equal Opportunity Employer. At Step By Step, we are committed to and value an inclusive and diverse workforce and we believe that diversity and inclusion among our workforce is critical to our success. Equal employment opportunities are available to all applicants and staff without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, political affiliation, parental status and any other characteristics or protected category prohibited by local, state or federal laws. All employment decisions are based upon qualifications, merit, and business necessity.

Pay:

From $75,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person Service Director (Non-Residential Services) 2.9 2.9 out of 5 stars Wilkes-Barre, PA 18702 From $75,000 a year - Full-time Step by Step Inc. 80 reviews From $75,000 a year - Full-time The Service Director (Non-Residential Services) maintains overall administrative and supervisory responsibility for assigned non-residential programs in a defined geographical service area. Work is performed under the general direction and supervision of the Assistant Vice President of Eastern ID/A Non-Residential, who reviews work for effectiveness and adherence to program policies and procedures. The Service Director (Non-Residential Services) acts as member of the Northeast Regional Management Team to ensure optimal cooperation and coordination between all services .

ESSENTIAL FUNCTIONS

Ensures all assigned programs are operated in accordance with the principles of Normalization, Positive Approaches and the principles elaborated on in Everyday Lives. Responsible for management of community-based programs operated within the Northeast Region of Step By Step, Inc. Provides continuous supervision and direction over the operation of assigned programs. Evaluates programs for effectiveness in meeting the needs of the program participants, funding sources and oversight entities. Responsible for managing referrals and starting services within established timeframes. Determines appropriateness of referrals, prioritizes referrals, etc. Oversees and reviews all assigned services to ensure the needs of the program participants are identified, services are delivered and reporting requirements are met. Maintains active relationships with Administrative Entities, state and municipal departments and government entities which fund, review, license, or otherwise influence the services provided. Coordinates licensing reviews and develops plans of correction for deficiencies noted during survey for review and approval by the Assistant Vice President of Eastern ID/A Non-Residential. Ensures compliance with all state, local, and county regulatory standards. Assists with fiscal planning and development of the annual budget with assistance from the Assistant Vice President of Eastern ID/A Non-Residential.

Monitors expenditures and revenues throughout the year and operates assigned programs within defined budget parameters. Reviews all incident reports and ensures appropriate management response has been implemented. Ensures appropriate preventative measures are taken to ensure the safety and welfare of all program participants. Works with the Director of Property/Risk Management on issues related to vehicles/site insurance, employee drivers, facility needs and workers compensation.

Ensures program participants' physical and emotional health is maintained through appropriate planning and makes recommendations for needed services. Represents Step By Step at local and state provider groups, trade association, and agency meetings as required. Some overnight travel is required. Convenes and participates in team meetings to ensure program participants' needs are met and ensures all agency policies and procedures are followed. Coordinates and/or initiates disciplinary actions and provides written counseling reports as necessary, confirming agency policy is followed. Ensures performance evaluations are completed on time and reviewed by appropriate management staff as required. Ensures employee work schedules are fair and adequate to ensure program participants' needs are met in a timely fashion. Ensures scheduled use of employees' annual leave does not interfere with efficient operations of homes or managerial support to their homes. Acts as regional liaison with the Benefits Administrator in the HR Department for all Family and Medical Leave matters. Provides on the job training to subordinates to ensure their authority, duties, responsibilities, and accountability is understood. Assumes the authority, responsibility, and accountability of directing the activities of assigned programs. Ensures that buildings, properties, furnishings and equipment are maintained in good and safe repair.

Education Required:

College degree preferred or 5 to 7 years working in ID/A plus 3-year progressive managerial experience. Step By Step is proud to be an Equal Opportunity Employer. At Step By Step, we are committed to and value an inclusive and diverse workforce and we believe that diversity and inclusion among our workforce is critical to our success. Equal employment opportunities are available to all applicants and staff without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, political affiliation, parental status and any other characteristics or protected category prohibited by local, state or federal laws. All employment decisions are based upon qualifications, merit, and business necessity.

Pay:

From $75,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person