Service Manager

Service Manager 4.2 4.2 out of 5 stars East Petersburg, PA 17520 Full-time Lancaster Plumbing Heating Cooling & Electrical 23 reviews Full-time Lead. Develop. Elevate. We are seeking a high-impact Service Manager to lead and grow one of our service departments. This role is responsible for building high-performing technicians, delivering 5-star customer experiences, and driving profitable, efficient, and ethical operations. If you are a natural leader, operationally strong, and motivated by building teams that win, this role is for you, and no field experience is required!

What You'll Do:

Lead & Develop Technicians Recruit, hire, and onboard field technicians and apprentices. Conduct regular coaching sessions, ride-alongs, and performance reviews. Build technical skills, customer experience excellence, and confidence at every stage of technician development. Lead ongoing training and customer service best practices. Drive Operational Excellence Oversee daily service operations and technician performance. Manage labor efficiency and department schedule. Serve as the escalation point for field and customer concerns. Align department performance with revenue and profitability goals. Maintain exceptional customer satisfaction standards. Build Culture & Accountability Model the company's core values daily. Set clear expectations and hold team members accountable. Promote collaboration, positivity, and continuous improvement. Ensure safety compliance and ethical practices at all times. What Success Looks Like Strong technician retention and engagement. Consistent revenue growth. Exceptional customer satisfaction ratings. A positive, accountable team culture. Why Join Us? Team-focused, supportive work environment Opportunity to shape the next generation of field leaders. Competitive compensation with performance incentives. Company committed to high standards, ethics, and 5-Star service. Professional development

Comprehensive Benefits:

Medical, dental, vision, and life insurance. Paid vacation Company vehicle Fun events: family picnics, team outings, cookouts 100% local: 2nd generation, women-led, veteran-led, no private equity! We proudly serve and give back to our local community If you are ready to build teams, drive performance, and lead with integrity — we'd love to meet you. PI284591959