Service Manager

At Banner Fire Equipment , we've supported firefighters across the Midwest for over 40 years with best-in-class fire and rescue apparatus, gear, and tools. Built on trust, performance, and long-term relationships, we are committed to equipping first responders with the tools they need to protect lives and communities. Join Our Team We're seeking a driven, dependable Service Manager to lead our Roxana, IL service department and ensure exceptional service delivery for fire and rescue equipment. If you're a hands-on leader with strong customer service skills and experience managing teams, improving workflows, and solving technical challenges, we'd love to hear from you. Our Team & Values We are guided by a Relentless Pursuit to Serve , supporting first responders with trusted equipment, expertise, and partnership.

Our core values:

Genuine, Good Partner, Dependable, Curious. Why You'll Love This Role As the Service Manager , you'll: Lead and oversee day-to-day operations of the service department to ensure efficiency and productivity Build strong relationships with fire departments, ensuring proactive communication and outstanding customer satisfaction Manage and develop a team of service technicians, including scheduling, training, and performance coaching Coordinate workflow, monitor open work orders, and ensure timely and high-quality job completion Provide technical guidance and troubleshooting support for complex repair issues Review work orders and invoices for accuracy and quality prior to billing Monitor departmental performance metrics and contribute to financial and operational goals Foster a culture of safety, accountability, and continuous improvement within the team What We're Looking For High School Diploma or GED required. Trade School or Technical Certification preferred. Minimum of 3-5 years of relevant experience in service management, automotive/fleet repair, or a related industry. Prior supervisory or team leadership experience strongly preferred. Experience in fire apparatus, emergency vehicle, or heavy equipment service environment is a significant plus. Demonstrated mechanical troubleshooting knowledge and repair methodology. Excellent customer service skills with the ability to de-escalate and resolve concerns. Proficiency with service management software and Microsoft Office Suite. Knowledge of fire apparatus systems, NFPA standards, and emergency vehicle operations preferred. Why You'll Love Working at Banner Fire Equipment We offer a strong benefits package built to support your health, financial security, and career: Weekly pay 100% employer-paid employee medical option + life and disability coverage Additional Medical, dental, and vision plans for you and your family 401(k) with up to 5% company match PTO from day one + 11.5 paid holidays Training and advancement opportunities Competitive Compensation That Rewards Your Expertise At Banner Fire Equipment, we recognize and value the skills and experience you bring. Our compensation package is designed to be fair and competitive, reflecting your qualifications and expertise.

Estimated Salary Range:

$80,000-$100,000 annually Final offers are tailored to your background, certifications, experience, and training. Ready to take the next step in your career? Join Banner Fire Equipment in our Relentless Pursuit to Serve and help support the firefighters who protect our communities every day.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Application Question(s): Do you have at least 3 years of experience in service management, automotive/fleet repair, or a related industry? Do you have experience working in a fire apparatus, emergency vehicle, or heavy equipment service environment? Are you proficient in using service management software and Microsoft Office Suite?

Experience:

Supervisory or Management:

3 years (Required)

Work Location:

In person