Service Specialist

Job Title:

Service Specialist Location:

Rochester New York 14623

Duration:

3+ months

Schedule:

Monday- Friday 8:30am-5pm EST (30 min lunch)

Responsibilities:

Delivers quality service to Client's clients who are utilizing the HireRight system for background checks / screening. They interact via phone, email, chat, and other avenues. Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Develops and maintains an intermediate working knowledge of one or more Clinet products, as well as industry policies and procedures. Identifies opportunities for process improvement and works with leaders to implement. Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Documents all interactions. Serves as a mentor for less experienced teammates. Performs data input, maintaining strong prioritization and organization.

Qualifications:

2 years or more customer service experience Comfortable with high-volume outbound/inbound calling Confident, clear, and professional phone presence Experience in customer outreach Resilient and motivated by goals and metrics