Service Worker I / II/ III

Description FLSA Status:

Non-Exempt Position available as Service Worker I or II based on qualifications and experience.

Service Worker I:

$36.12

• 40.

87

Service Worker II:

$41.89-47.40 JOB SUMMARY To perform semi-skilled work in the construction, installation, maintenance, and repair of a water service distribution system; and to perform a variety of customer service duties in the field. Distinguishing Characteristics Service Worker I

• This is the entry level class in the Service Worker series.

Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Service Worker I class is distinguished from the II level by the performance of less than the full range of duties assigned to the 2 level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned. Service Worker II

• This is the journey level class in the Service Worker series and is distinguished from the 1 level by the assignment of the full range of duties.

Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the 1 level. Service Worker III

• This is the advanced journey level in the Service Worker series and is distinguished from the II level by the assignment of task coordination responsibilities in addition to the duties of levels I and II.

Employees at this level receive only occasional instruction or assistance as new, unusual or unique situations arise and are responsible for the implementation of operating procedures and policies within the work unit. Supervision Received and Exercised Service Worker I

• Receives immediate task supervision from the Senior Service Worker III; receives technical and functional supervision from an assigned Senior Worker II. Receives general supervision from the Construction Supervisor. Service Worker II
• Receives task supervision from the Service Worker III. Receives general supervision from the Construction Supervisor. Service Worker III
• Receives general supervision from the Construction Supervisor.

Examples of Duties Duties may include, but are not limited to, the following: Locate and repair mainline leaks, flush system, exercise valves, install or replace fire hydrants, meters, air vac's and make all other necessary distribution system repairs and maintenance to provide safe drinking water and designed water pressures. Install new or replace exiting water mainline ductile iron, CMLC or PVC pipe. Set up and work traffic control related to water service assignments. Perform masonry tasks such as building forms, mixing, pouring, and finishing concrete structures; patch asphalt pavement as needed for temporary use. Inspect water tanks and wells and surrounding areas for vandalism and water supply security problems; repair security breaches as necessary or report to supervisor, as appropriate. Perform a variety of watertight welding and fabrication tasks as needed. Install new or repair existing copper pipe water services. Maintain and repair treatment plant infrastructure. Service Worker II/III Disinfect and pressure test lines, flush and clear lines to provide water clarity and sufficient water pressure. Inspect and maintain all facilities at Littlerock Dam, The Ditch and Lake Palmdale. Perform building and grounds maintenance, as assigned. Clean work vehicles; stock vehicles with parts and materials according to service order needs. Respond as needed to customer concerns in the field or refer to other District staff as appropriate. Build and maintain positive working relationships with co-workers, other District employees and the public using principles of good customer service. Perform related duties as assigned. Work outdoors in a variety of weather conditions. Service Worker III

• specialized job duties: Plan, prioritize, and review the work of staff assigned to perform a variety of duties in the construction, installation, maintenance, and repair of a water service distribution system.

Develop schedules and methods to accomplish assignments ensuring work is completed in a timely and efficient manner. Participate in evaluating the activities of staff, recommending improvements and modifications. Provide and coordinate staff training; work with employees to correct deficiencies. Ensure Underground Service Alert System areas (USA) are marked on maps prior to allowing work to begin; coordinate with other public service agencies and/or jurisdictions. Respond to customer concerns in the field to other District staff, as appropriate. Perform the most difficult work related to construction, installation, maintenance, and repair of a water distribution system, including assessment and determination of safe and effective methods of accomplishing the work. Typical Qualifications

MINIMUM QUALIFICATIONS

Service Worker I Knowledge of:

Basic construction methods, materials, and equipment. Basic building and grounds maintenance techniques and methods.

Ability to:

Construct, install, maintain, and repair components of a water service distribution system. On a continuous basis, know and understand operations, and observe safety rules; intermittently analyze problem equipment; identify and locate equipment; interpret work orders; remember equipment location; and explain jobs to others. Use various hand and power tools and equipment, including digging bar, push broom and drills. Learn to operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers. Learn to operate a forklift, small crane, and related field construction equipment such as an air compressor and jack hammer. Learn to use pipe fitting and welding equipment. Learn to read and understand distribution system maps and related drawings. Learn to complete required reports related to work activities. Perform building and grounds maintenance work. Perform heavy manual labor and work in traffic situations. Work outdoors in a variety of weather conditions. Work assigned shift schedules; be available for call back. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience One year of water utility field experience is desirable. Training Equivalent to High School Diploma/GED or relevant technical certifications or associate degree in related field. License and Certificate Possession of, or ability to obtain, a valid California Driver's License and ability to obtain a class A driver's license within six months. Possession of, or ability to obtain, a Distribution Operator Grade 1 Certificate as issued by the State Water Resources Control Board within six months. Service Worker II In addition to the qualifications for the

Service Worker I:

Knowledge of:

Methods, materials, and equipment used in water distribution construction, installation, maintenance, repair, and operation. Building and grounds maintenance techniques and methods. Pipe fitting, welding, and fabrication techniques. Safety practices and procedures related to construction work. Basic consumer information rights related to the California Emergency Planning and Community Right-to-Know Act (EPCRA).

Ability to:

Independently install, maintain, and repair components of a water service distribution system. Operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers; operate forklift, small crane, and related field construction equipment. Read and understand distribution system maps and related drawings. Establish strong working relationships. Complete a watertight weld. Display leadership skills and the ability to train staff. Perform building and grounds maintenance work.

EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience Three to four years of responsible journey experience performing utility construction duties similar to a Service Worker 1 with the Palmdale Water District. Training Equivalent to High School Diploma/GED or relevant technical certifications or associate degree in related field. License and Certificate Possession of a valid California Class "A" Driver's License. Possession of a Service Truck Crane 10,000 Lb. capacity Certification is required. Possession of a Distribution Operator Grade 2 Certificate as issued by the State Water Resources Control Board. Service Worker III

• In addition to the qualifications for the

Service Worker II:

Knowledge of:

Principles and practices of technical and functional supervision and training, including safety practices and related record-keeping. Pertinent water utility industry standards and regulations. Pertinent consumer information rights related to the California Emergency Planning and Community Right-to-Know Act (EPCRA). Methods, techniques, tools, equipment, and materials used in construction, installation, maintenance, and repair of components of a water service distribution system. Computer usage applications such as word processing and spreadsheet programs to complete required reports related to work activities.

Ability to:

Provide technical and functional supervision over assigned staff; effectively train staff. Perform the most complex duties related to the construction, installation, maintenance, and repair of a water service distribution system. On a continuous basis, know and understand operations and observe safety rules; intermittently analyze problem situations and/or equipment; identify and interpret technical and numerical information; observe and problem solve operational and technical policies and procedures; identify and locate site locations, interpret workorders, remember equipment locations and explain job to others. Operate a variety of mechanized equipment such as backhoes, loaders, graders, dump trucks, and water tankers; operate forklift, small crane, and related field construction equipment. Use pipe fitting and welding equipment, including fabrication of parts as necessary. Read and understand distribution system maps and related blueprints, drawings, and sketches. Work outdoors in a variety of weather conditions. Work assigned shift schedules; be available for call back. Keep records and make reports; use a personal computer to enter and retrieve data; track works status and communicate electronically. Communicate clearly and concisely, both orally and in writing. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience Five or more years of responsible journey experience performing utility construction duties similar to a Service Worker II with the Palmdale Water District. Training Equivalent to High School Diploma/GED or relevant technical certifications or associate degree in related field or equivalent, increased certifications as applicable. License and Certificate Possession of a valid California Class "A" Driver's License. Possession of a Service Truck Crane 10,000 Lb. capacity Certification is required. Possession of a Distribution Operator Grade 3 Certificate as issued by the State Water Resources Control Board. Possession of a Water Treatment Operator Grade 2 Certificate as issued by the State Water Resources Control Board. Supplemental Information

PHYSICAL REQUIREMENTS

Constantly, walk stand, kneel, climb, twist and bend in the field; sit while studying or preparing reports and driving in vehicle or operating equipment; perform simple and power grasping, pushing, pulling and fine manipulation; intermittently write or use a keyboard to communicate; and lift or carry weight up to 60 pounds. Additionally, the incumbent in this position works outdoors in all weather conditions, including wet, hot, and cold with extreme sun exposure. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Approved:

December 2025