Service Writer

Job description We are looking to hire a Service Writer at our service center. Hours are from 10-6. Monday through Friday. The training rate ranges from $20 to $27 per hour, based on experience and ability. Then, the level will increase as training progresses and tasks are performed without supervision. Commissions based on the percentage of billable hours turned in and paid. Responsibilities Open and close the Service Department, which includes locking and unlocking the facility and setting the alarm. Count down till, pull out deposits, and take them to Admin for night drop. Open and close the point of sale Keep your workspace clean and presentable for safety and public use. Attend company meetings to increase efficiency and address customer difficulties. Coordinate with service techs for efficiency and accuracy. Warranty Starting warranty trail, both electronic and paper. Return parts and establish credits from vendors Complete work orders from credits issued communicate with Store Manager or Accounting to confirm credits Qualifications Must have own transportation to travel between showroom locations and to and from work. Have a high school degree or more. Have at least 2 years of experience in customer service and working with the public. Familiar with Excel spreadsheets, Google Sheets, Docs, etc.

Benefits:

Paid Time off, Life Insurance, Employee Discounts, On-the-job training, Medical Discounts Additional Information This position requires strong listening skills to understand what customers want and the patience to handle conversations effectively, regardless of customers' product knowledge. handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow up to ensure resolutions. Being able to read and ascertain a customer's needs in a warm and welcoming fashion. Assisting with Emergency and Complicated calls on the phone or in the field as necessary. Assisting with fleet maintenance and repairs, and supervising the cleaning and restocking of fleet vehicles.

Assisting Used Spas Technicians Pay:

$20.00 - $27.00 per hour

Benefits:

Employee discount Life insurance Paid time off Referral program Application Question(s): Are you looking for 1 year or less, 1-3 years, 3-5 years, career? Are you able to lift 50 LBS. or more? Are you currently or planning to be in School/ College? Can you commit to working a full year for complete training?

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

2 years (Required) Ability to

Commute:

Springville, UT 84663 (Preferred)

Work Location:

In person