Settlement Coordinator/Demands Assistant

At Pathway Law Firm, we are dedicated to helping individuals navigate complex legal challenges with confidence and clarity. Our firm is built on integrity, client advocacy, and results-driven representation. We are committed to delivering exceptional legal services with compassion and professionalism. Working at Pathway Law Firm means being part of a highly respected, client-centered team that values collaboration, innovation, and career growth. We invest in our employees by offering a supportive work environment, professional development opportunities, and a culture that fosters success. If you are looking for a firm where your work truly makes an impact and where you will be appreciated for your contributions, Pathway Law Firm is the place for you! Come Experience the Difference and Go Beyond Ordinary

• Choose Excellence!

At Pathway Law Firm we believe in

Five Foundational Principles:

Commitment to Excellence

• We hold ourselves to the highest standards in client service and legal representation. Culture of Teamwork
• Collaboration and mutual support drive our success. Client-Centered Approach
• Every case is handled with care, integrity, and dedication to achieving the best outcome. Growth and Development
• We provide opportunities for employees to advance their careers and expand their skills. Integrity and Transparency
• Ethical decision-making and open communication are the foundation of our firm.

We welcome individuals who share our commitment to excellence to apply for our current open position(s) and become a valued part of our team. Who We're Looking For We need a sharp, highly organized, and proactive Demands & Settlement Assistant who thrives in a fast-paced, high-volume environment and is ready to take ownership of the post-settlement process. The ideal candidate is a problem solver, a master communicator, and a case handling powerhouse who knows how to keep things moving and keep clients informed. The Demands & Settlement Assistant plays a critical role in the post-settlement process by serving as the primary liaison between clients, lien negotiators, attorneys, and internal departments once a case has been resolved. This position is responsible for coordinating settlement documentation, issuing releases, communicating settlement terms to clients, and ensuring timely and accurate case transfer to the Liens department.

Key Responsibilities:

Settlement & Release Processing Prepare, issue, and track settlement releases and related documents to clients. Ensure releases are properly executed and returned in a timely manner. Review returned releases for completeness and accuracy. Follow up with clients regarding outstanding releases and settlement paperwork. Upload and properly label executed documents in Salesforce. Client Communication Serve as the primary point of contact for clients after settlement. Explain settlement terms, timelines, and next steps in a clear and professional manner. Provide regular status updates regarding lien resolution and disbursement. Address client questions and concerns related to settlement processing. Maintain consistent, courteous, and compassionate communication. Coordination with Lien Negotiations Act as the liaison between the Settlements/Demands Department and the Lien Negotiations Team. Submit finalized settlement information and documentation to lien negotiators. Communicate lien-related updates to clients and internal teams. Escalate unresolved lien issues to management when necessary. Case Management & Documentation Maintain accurate and up-to-date case notes in Salesforce. Ensure all settlement-related documentation is properly stored and organized. Monitor deadlines and internal benchmarks for settlement processing. Assist in preparing settlement packets. Disbursement Support Coordinate with accounting and finance teams to ensure timely disbursement. Confirm receipt of settlement funds and clearance of trust deposits. Assist in resolving discrepancies related to settlement distributions. Internal Collaboration Work closely with Case Managers, Demand Writers, Attorneys, and Accounting. Provide updates to leadership regarding case status and processing delays. Participate in department meetings and workflow improvement initiatives. Support special projects related to settlement optimization and compliance. Compliance & Quality Control Ensure all settlement procedures comply with firm policies. Maintain confidentiality of client and firm information. Assist with audits and internal quality reviews as needed High attention to detail and accuracy. Ability to manage high-volume caseloads in a fast-paced environment. Professional demeanor and client-service mindset. Preferred Skills & Competencies Knowledge of personal injury settlement and lien resolution processes. Familiarity with medical liens, subrogation, and reimbursement claims. Ability to handle sensitive client situations with empathy and professionalism. Strong follow-up and task management skills. Problem-solving and critical thinking abilities. Ability to work independently and collaboratively. Proficiency in Microsoft Office and document management systems. What You Bring to the Table Proven experience in personal injury case management

• You know the ins and outs of handling PI cases like a pro. Exceptional communication skills
• You can break down complex legal matters for clients in a way that makes them feel confident and supported. Superior organizational abilities
• You thrive in high-volume environments and can juggle multiple cases without missing a beat. Problem-solving mindset
• You see challenges as opportunities and find creative solutions to get results. Tech-savvy & detail-oriented
• Experience with case management software (Filevine, Salesforce, Clio, CasePEER or similar) is a plus!

Bilingual (Spanish/English) is required. Why You'll Love It Here We're not just a law firm—we're a movement dedicated to fighting for our clients and shaking up the industry. Competitive salary, bonuses, and growth opportunities—we reward top performers. A collaborative, high-energy work environment where your hard work is recognized and valued. Opportunities for career advancement—we promote from within and invest in our people. A firm that values YOU—we work hard, but we also believe in work-life balance and a culture of appreciation. Ready to Join Us? If you're not looking for just another job but a career that challenges and excites you, we want to hear from you! Why You Want to Work at Pathway Law Firm Join a firm that values your contributions and invests in your professional growth. Work in a collaborative, high-energy environment where your work directly impacts clients' lives. Enjoy competitive pay, performance incentives, and excellent benefits. Opportunities for career advancement within a growing, reputable law firm. Be part of a team that is passionate about justice and client advocacy. If you're passionate about helping people, thrive in a fast-paced legal setting, and want to be part of a firm that truly values its team Come Experience the Difference and Go Beyond the Ordinary

• Choose Excellence!

At Pathway Law Firm, we have a clear vision: to be a workplace where a diverse mix of talented professionals want to join, grow, and excel. We take pride in delivering exceptional results for our clients and recognize that our success is driven by the hard work, dedication, and creativity of our team. Pathway Law Firm is committed to fostering an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Pathway Law Firm is an Equal Opportunity/Affirmative Action Employer and is fully committed to compliance with all federal, state, and local nondiscrimination laws. No questions in our application process are intended to solicit information that could be used for unlawful purposes. In alignment with the Americans with Disabilities Act (ADA), applicants may request reasonable accommodations as needed during the hiring process.

Job Type:

Full-time Pay:

$20.00

• $30.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance

Experience:

Personal injury law: 1 year (Required)

Settlement & Release Processing:

1 year (Required)

Lien Negotiations :

1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person