Shared Service Associate - Tier 2

Shared Service Associate - Tier 2 Tier 2 Help Desk / IT Support Specialist (Shared Services II)??

Location:

Owings Mills, MD (100% On-site)??

Pay:

$24-$30/hour??

Type:

Contract (3 months)??

Target Start:

June 1, 2026OverviewWe are seeking a skilled Tier 2 Help Desk / IT Support Specialist to join a fast-paced IT environment supporting internal users across the organization. This role is ideal for someone with strong troubleshooting experience who is comfortable working independently and handling escalated technical issues.

You will play a key role in ensuring minimal downtime by resolving hardware, software, and end-user technology issues quickly and effectively.

Key Responsibilities

• Provide Tier 2 technical support to internal employees across multiple departments
• Diagnose and resolve hardware and software issues (laptops, mobile devices, peripherals)
• Configure, maintain, and support end-user systems and devices
• Troubleshoot issues related to Microsoft Office / M365, networking, and operating systems
• Support both Windows and Mac environments
• Support remote users and ensure seamless connectivity
• Document and track issues using an ITSM platform (ServiceNow preferred)
• Collaborate with IT team members to escalate and resolve complex issues
• Maintain system performance and ensure adnce to IT best practices Required Qualifications
• 2-4 years of experience in IT support / help desk (Tier 2 preferred)
• Hands-on experience supporting both Windows and Mac operating systems
• Strong troubleshooting skills across hardware, software, and end-user environments
• Excellent customer service and communication skills
• Ability to explain technical concepts to non-technical users
• Experience in a fast-paced, process-driven environment Preferred Qualifications
• Experience with ServiceNow or similar ITSM tools
• Knowledge of Active Directory and user administration
• Experience with Microsoft Intune, M365, and Windows environments
• Familiarity with networking concepts and WiFi-enabled devices
• Experience with Cisco video conferencing or Microsoft Teams Rooms
• Technical certifications such as CompTIA A+, Network+, or ITIL
• Exposure to scripting, packaging, or deployment What We're Looking For
• A problem-solver who can work independently with minimal supervision
• Strong multitasking ability in a high-demand environment
• A customer-focused mindset with a sense of urgency
• Someone who thrives in a hands-on, on-site IT support role Why This Opportunity
• Opportunity to gain experience in a Tier 2 support environment
• Exposure to a variety of enterprise technologies
• Collaborative IT team with defined processes and strong support structure If you're an experienced IT support professional with both Mac and Windows expertise looking to make an immediate impact, this is a great opportunity.

Job Type & Location This is a Contract position based out of Owings Mills, MD. Pay and Benefits The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Owings Mills,MD.

Application Deadline This position is anticipated to close on May 25, 2026....Visit the Employer site for more details