Slot Shift Manager

At Monarch Casino Resort Spa , we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:

Slot Shift Manager Salary:

$60,000•$65,000

Status:

Full Time Shift:

Varies Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring keno•over 1,000 of the hottest slot machines•including Exclusive Premiere releases along with over 40 table games. The action takes flight with black jack, Pai Gow, craps, roulette, baccarat and a live poker room. We added more high-stakes games and amenities for our high-rollers. There are many great advantages to work in our Slots department: Free Hot Meal per shift Non-smoking environment Subsidized transportation Flexible Schedules Not a desk job. Opportunity to mingle with guests and team members Career Advancement The Slot Shift Manager will direct responsibility for all facets of operations on the slot floor. The Slot Shift Manager will monitor and initiate all Slot Department Guest Service initiatives and will actively seek new Guest Service initiatives to further elevate the performance of the slot team. Responsibilities Direct responsibility for all facets of operations on the slot floor, with all Slot Operation Attendants as direct reports. Monitor and initiate all Slot Department Guest Service initiatives including jackpot response time, team member scorecards, introductions, and new guest sign-ups (with emails and phone numbers). Actively seek new Guest Service initiatives to further elevate the performance of the slot team. Handle guest disputes, machine malfunctions, and Team Member issues. See each issue through to its conclusion. Fulfill an operational role on the slot floor by participating in every aspect of Slot Operations including initiating/witnessing jackpots, signing up new guests, and promoting slot events. Must report all operational issue(s) to the Director of Slot Operations. Promote and maintain the highest integrity and the premier Guest service. He/She will make sure the Slot Department is operating efficiently and successfully in all areas. He/She will make sure proper implementation of established policies and procedures pertaining to the Slot Floor. Make sure cleanliness on the floor is a top priority on all shifts. Review training process, plan and timelines with new Operation Attendants Review all areas of responsibility and expectations. Maintain operation of slot machines at all times with minimal downtime Qualifications Minimum 5 years of experience working in Slot Operations Stay current with all Colorado Division of Gaming updates and changes Stays up-to-date with all new slot machine hardware, software and technology. Ability to utilize the slot computer system as well as strong proficiency in Microsoft Outlook, Word, Excel, and Powerpoint. Thorough understanding of Title 31 to ensure adherence to and compliance with federal cash reporting requirements. Strong communication skills both within the slot department and all other departments Should be carrying basic tools to perform work on machines if needed so, they do not call others for their tools. At a minimum should be carrying a screwdriver and a flash light. Knowledge of the slot systems and ability to use all programs Must be able to obtain and maintain a Colorado Support Gaming License. Ability to read, analyze and interpret common scientific and technical journals, gaming documents and troubleshooting manuals. Great knowledge of CDOG regulations and slot ICMP's Strong computer skills Knowledge of basic math and ability to understand slot pay lines Ability to communicate effectively with internal and external guests. Cultural Best Fit Characteristics Strong interpersonal skills

Guest Service:

Ensure outstanding guest service by responding promptly to guest needs and requests for service. Require this from every Team Member within the department. Deliver on commitments

Team Work:

Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and not blaming. Maintain confidentiality. Share expertise with others.

Leadership:

Inspire and motivate others to perform well. Continuously work to improve processes and service.

Professionalism:

Approaches others in a tactful manner. React well under pressure. Treat others with respect and dignity regardless of their status or position. Accept responsibility for own actions A passion for excellent service and the organization's vision and show commitment to learning our Guest needs and wants. Show willingness to discover opportunities to exceed Guests expectations. Develop and mentor slot department's team members, providing support and motivation to all slot positions. Make sure cleanliness on the floor in their assigned area and go beyond to ensure the overall cleanliness of the whole floor. This job description is not an exhaustive list of all duties, responsibilities, qualifications and expectations associated with this job. Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well! Full Time Team Members (30+ hours) will enjoy the following benefits and perks: Paid Time Off 6 Observed Holidays and Holiday Pay Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match Part Time and Full Time Team Members (TMs) will enjoy the following benefits and perks: 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week 80% Subsidized Bus Transportation Options Free Covered Parking Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year) Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions Career Development and Advancement Programs Team Member Anniversary Recognition (earn resort credit, vacation trips and more!) Team Member Hotel, Retail and Spa Discounts Don't want to drive to Black Hawk? You don't have to! Check out these casino bus routes at www.casinoshuttle.com . As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer:

Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. An estimated salary for this position would be: We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.