Head of Cross Issue & Product Policy - Trust and Safety

Head of Cross Issue & Product Policy

• Trust and Safety TikTok
• 3.3 San Francisco, CA Job Details $159,000
• $384,000 a year 15 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance RSU Parental leave Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Managerial strategic planning Team management Data science Cross-functional collaboration Technical Proficiency Cross-functional communication Full Job Description Global Operations Head of Cross Issue & Product Policy•

Trust and Safety Location :

San Francisco Employment Type :

Regular Job Code :

A35596 Responsibilities The Cross Issue & Product Policy team is at the center of this mission, responsible for ensuring high quality for safety policies across all harm areas, working closely with Product and Strategy teams to provide policy support for cutting-edge initiatives, and drafting the Community Guidelines that govern our global community. We are looking for a Head of Cross Issue & Product Policy to lead this team. This person will play a critical role in shaping TikTok's safety policies and ensuring they are defensible, clear, and consistently applied. You will lead a group of policy experts, partner closely with product, enforcement, legal, and business teams, and provide thought leadership on complex and cross-cutting issues. This role is highly strategic and hands-on, requiring the ability to manage both immediate priorities and long-term frameworks.

Responsibilities:

Lead the Cross Issue & Product Policy team, setting vision, strategy, and priorities across a portfolio that spans all harm domains, new product features, and platform-level policy questions. Own the drafting, maintenance, and evolution of TikTok's Community Guidelines, ensuring clarity, defensibility, and operational applicability across global markets. Provide strategic guidance and thought leadership to leaders on emerging policy issues. Partner with subject-matter policy teams, enforcement specialists, product managers, engineers, data scientists, and legal experts to ensure policies are both principled and implementable. Guide the team's work on high-profile and time-sensitive policy initiatives, including new product launches, and novel, fast-developing harm areas. Develop and mentor a high-performing team of policy managers, creating a culture of clarity, accountability, and collaboration.

Qualifications Minimum Qualifications:

5 years of experience in Trust & Safety, Public Policy, Law, Academia, Technology, or a related field. Demonstrated ability to lead and manage teams, set strategic direction, and deliver high-quality outputs in a fast-paced, global environment. Deep understanding of content policy, online safety, integrity, and authenticity challenges, as well as the dynamics of social media platforms. Exceptional ability to synthesize complex topics for executives, external stakeholders, and broad audiences. Strong cross-functional collaboration skills, with experience working with product, technical, legal, and operational teams. High technical aptitude and ability to navigate complex tools, systems, and emerging technologies. Knowledge of data science and how it informs policy development and enforcement.

Preferred Qualifications:

Experience working with or leading policy development in highly regulated or high-scrutiny industries. Experience engaging with external stakeholders, including policymakers, regulators, academics, or civil society organizations. Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $159000

• $384000 annually.

​ Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. ​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). ​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice. ​ For Los Angeles County (unincorporated)

Candidates:

​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: ​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; ​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and ​ 3. Exercising sound judgment. ​ Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​ ​ TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​ ​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. ​ About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect

• and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy
• a mission we work towards every day.

​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​ TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request