Billing Policy Services Agent

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Bridge Specialty Group is seeking a Billing Policy Services Agent to join our growing team in Greensboro, NC! The Billing Policy Services Agent's primary function is to handle billing & policy services phone call inquiries on new & existing clients. The goal is to provide best-in-class service experience to our agency partners & policy holders.

How You Will Contribute:

Handle 50-75 billing inbound phone calls with similar energy & voice tone Policy services inbound calls including but not limited to policy inquiry, payment updates including EFT/Credit Card & reprinting declaration pages Sort/Mail policy documents & index scanned mail Assist processing with policy changes & renewal Quotes Other duties as assigned

Licenses and Certifications:

Licensed if assigned specific North Carolina accounts. Skills & Experience to

Be Successful:

High school diploma or equivalent required Prior customer service experience (insurance experience preferred) Proficient with MS Office Suite Exceptional telephone demeanor Ability to maintain a high level of confidentiality 1+ year of insurance industry experience (preferred) Associate's or bachelor's degree in business or related field (preferred)

About Us:

Bridge Specialty Group creates a more seamless way to connect the varying needs of our retail partners with the market clout and talents of our wholesale entities. Our more than 25 niche-focused brands reflect our deep experience and specialization in construction, general casualty, environmental liability, professional liability, health care, public entity, workers' comp, property and personal lines. With more than 50 locations and more than 2,000 team members throughout the United States and Europe, Bridge has access to more than 200 standard and excess & surplus lines carriers that support our $7+ billion premium book. Our focus is on bringing the power of collective size and specialty to the wholesale brokerage marketplace. Bridge Specialty Group - aligning risk with greater reach. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including:

Health Benefits :

Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits :

ESPP; 401k; Student Loan Assistance;

Tuition Reimbursement Mental Health & Wellness :

Free Mental Health & Enhanced Advocacy Services Beyond Benefits :

Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".