ORS CSU Agent State of Utah
- 3.6 Taylorsville, UT Job Details Full-time $20.31 an hour 5 hours ago Qualifications Phone communication Research Typing Full Job Description ORS CSU Agent FT / PT Status
- Full-Time Salary
- $20.31
- $ Hourly Wage Remote Work / In-Office
- Hybrid Recruiter
- Sarah Cox | | 8015384234 Application Deadline
- 5/28/2026 Key Responsibilities Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you! Experience a positive work-life balance, with a Monday through Friday (8am
- 5pm) work schedule and excellent benefits!
Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills in a fast-paced professional office environment. Key responsibilities and day to day responsibilities of this position: Provides exceptional customer service to clients over the phone Educates and explains case actions, policy, and procedures in a clear and concise manner Responds to client inquiries while complying with ORS Policy and Procedures Conducts research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies Enters data into a computer system using computer software programs including web based, spreadsheet, and word processing Interprets, clarifies, explains, and applies agency policy and procedures, business practices, federal and state laws and regulations Qualifications Minimum or "day-one" qualifications: Exceptional customer service skills Strong communication skills in verbal and written form Superb telephone etiquette skills Excellent typing skills Ability to stay focused while working in a fast paced work environment About the Role Location
- 4315 S 2700 W Taylorsville, UT, 84129 United States Background Check Required
- Yes Drug Test Required
- No Schedule Code
- B•Competitive Career Service Why You Should Join Our Team In Utah, we believe hard work is important, but balance is essential.
Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here.
Other benefits may include:
Job Stability:
Enjoy the security and reliability of employment within a well-established organization.
Career Growth:
Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work:
Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment:
Be part of a team that values cooperation, strong work ethics, and mutual support. The Agency For more information dhhs.utah.gov EEO Statement The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390. The applicant chosen to fill this position may have access and exposure to Federal Tax Information (FTI), Health Insurance Portability and Accountability Act (HIPAA) information, Criminal Justice Information (CJI), and other confidential information as defined by 45 CFR 303.21(a). Unauthorized access, use or disclosure is subject to federal and state penalties, fines, and disciplinary actions.
