At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships. If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Certified Community Behavioral Health Clinic (CCBHC) implementation requires significant coordination of workflows, data collection, monitoring, and reporting. Heartland Family Service is looking for a highly organized, analytical, and detail-oriented person to support and strengthen the agency's CCBHC data and quality improvement processes. This role ensures CCBHC programs are consistently delivering high quality, well-documented services, and that program data is accurately collected, understood, and used to inform decision-making. This position works closely with CCBHC leadership and operational teams to translate program priorities into effective workflows, reliable data, and meaningful reporting. This position also supports Zion Behavioral Health, Heartland Family Service's CCBHC Designated Collaborating Organization (DCO) partner, to help ensure aligned workflows, consistent data collection, and coordinated quality improvement efforts across both organizations. Regular travel between Heartland Family Service and Zion Behavioral Health locations is required.

Compensation:

salary is determined by total years of relevant experience (salary to be discussed upon interview)

Work Schedule:

40 hours per week Click to see benefits and company perks

MINIMUM QUALIFICATIONS

Bachelor's Degree in Data Analytics, Public Health, Social Work, Public Administration, or similar field; Master's Degree preferred. Three years of equivalent work experience, including behavioral health data analysis, KPI development, and workflow improvement. Experience developing dashboards, reporting structures, and data visualizations. Working knowledge of research methodology and data storytelling techniques. Experience working with Electronic Health Record (EHR) data preferred. Strong communication and presentation skills. Strong computer skills. Essential Duties and Responsibilities Workflows for CCBHC Threshold Services

• Maps current workflows from referral and access through service delivery, documentation, and billing.
• Identifies gaps, bottlenecks, duplication, and unclear handoffs between staff and programs.
• Works with CCBHC leadership and operational teams to develop standardized workflows across locations.

Clearly defines roles, responsibilities, decision points, documentation requirements, and data collection within each workflow. Establishes measures to evaluate access, completion of threshold services, timeliness, and operational efficiency. Uses data to identify where workflows are working and where additional improvement is needed. CCBHC Data Inventory and Data Map

• Inventories required CCBHC measures and organizational performance indicators.
• Identifies where each data element originates, who is responsible for collecting it, how frequently it is collected, and where it is stored.

Creates and maintains a clear data map connecting frontline documentation to CCBHC measures and reporting. Develops staff education to increase understanding of what data is collected, why it matters, and how frontline documentation impacts organizational reporting and outcomes. CCBHC Reporting and Data Storytelling

• Analyzes data collected across CCBHC programs and locations.
• Develops concise reports and visualizations for leadership and external stakeholders. Translates complex data into understandable findings and recommendations. Helps demonstrate the impact of CCBHC services through data and outcomes rather than reporting numbers alone. General Responsibilities
• Travels regularly between Heartland Family Service and Zion Behavioral Health (CCBHC DCO partner) locations to support coordinated workflows, data collection, and quality improvement efforts.

Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the agency. Cooperates and collaborates with program area staff, volunteers, and other Agency staff, as well as staff at Zion Behavioral Health.

• Is dependable and punctual regarding scheduling and attendance.

Abides by all specific program and Agency procedures, policies, and requirements. Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media. Creates, maintains and shares as appropriate a dynamic self-care plan. Strives to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.

• Essential functions of this job are to be performed on company physical work site. Performs other program and project related duties as assigned.

DENOTES ESSENTIAL JOB FUNCTIONS

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.