PERMANENT

\nUpdated 08/2026\nJob Description\nJob Summary\nBefore you apply to a job, select your language preference from the options available at the top right of this page.\nExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.\n

Job Description:

\nInternal Precision Logistics (Marken) Candidates only\nMarken is seeking a strategic and solutions-driven Key Account Excellence Investigation Analyst to join a growing team dedicated to operational excellence and client satisfaction. This role blends investigative rigor with continuous improvement, supporting Marken's mission to deliver high-quality logistics solutions in healthcare, pharmaceuticals, and essential labs. As part of the Key Account Operational Excellence (KAOE) team, you'll collaborate across Operations, Quality, and regional departments to resolve issues, enhance processes, and prevent future incidents. You'll be a key player in driving performance and strengthening client relationships.\n

Schedule:

Monday•Friday, approximately 8:30 AM•5:00 PM ET\n

Internal Grade:

10D•

Job Level:

51 Specialist\n

What You'll Do:

\nLead investigations into package loss, supply chain anomalies, and operational deviations with precision and professionalism.\nPartner directly with clients and internal teams to resolve issues and implement process enhancements that drive long-term success.\nConduct root cause analysis through perceptive interviews, data review, and procedural audits to identify and correct systemic gaps.\nChampion continuous improvement by documenting findings, recommending preventive actions, and contributing to Marken's growth.\nPerform regulatory compliance audits (TSA/FAA) and ensure adherence to transportation rules and hazmat shipping protocols.\nLeverage Marken technologies to track shipping milestones and provide actionable insights that improve future performance.\nCollaborate on future-focused initiatives to streamline investigations and enhance security protocols using innovative tools and methodologies.\n

What You Bring:

\nBachelor's Degree or international equivalent (preferred).\nExperience in quality-driven industries such as healthcare, pharmaceuticals, or essential labs.\nFamiliarity with airline logistics, hazmat shipping, and dangerous goods regulations.\nPrior experience in military, law enforcement, or investigations is a plus.\nHigh ethical standards and ability to maintain strict confidentiality.\nStrong communication, interpersonal, and time management skills.\nProficiency in Microsoft Office Suite (Word, Excel, Access, Outlook).\nAbility to thrive in a fast-paced, collaborative environment with a focus on client satisfaction and operational excellence.\n

Employee Type:

\nPermanent\nUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.\nRequirements\n

R25016329

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Key Account Excellence Investigation Analyst