Case Management Assistant

Case Management Assistant Aging & In-Home Services of Northeast Indiana, Inc. - 3.4 Fort Wayne, IN Job Details Full-time 1 day ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Dependent health insurance coverage Employee assistance program Vision insurance 403(b) Life insurance Retirement plan Qualifications Employee relationship building Administrative experience High school diploma or GED Medical administrative support Clerical experience Associate's degree Full Job Description Summary/Objective Performs all activities related to support of the Case Management Department. Responsible for performing clerical, communications, and follow-up activities for and with staff, individuals/families served, and providers as assigned in a confidential and timely manner. Essential Duties/Responsibilities

• Support Case Management Department by providing clerical & administrative support, such as: o Mailing, faxing, scanning items as needed for agency.

o Research resources and complete referral forms o Facilitate communication with Individual/Families served via phone and in person o Assist with Medicaid applications o Prepare electronic forms as needed o Process required documents according to program guidelines

• Develop and maintain accurate knowledge of, and monitor compliance with, HIPAA and agency confidentiality policies and report any potential issues immediately
• Develop and maintain an accurate and thorough knowledge of all program requirements
• Develop and maintain skillset on tools required to perform job tasks in timely and accurate manner including specialized computer software
• Develop and maintain an accurate and thorough knowledge of hardware platforms and software applications used to communicate effectively with Individuals served. Must be able to effectively use telehealth/technology implemented for virtual communication.
• May periodically serve as part of front desk rotation responsible for greeting visitors in a welcoming manner and efficiently routing to appropriate staff during normal business hours.
• Demonstrate competency by meeting or exceeding department work performance requirements
• Communicate with supervisor on daily basis, and as needed, to report all areas of concern/issues/incidents
• Serve as an example of agency Standard of Excellence by exemplifying vision and goals
• Complete and attest to accuracy of payroll records and submit for review and processing according to agency schedule.
• Demonstrate professionalism in relationships with customers/co-workers/supervisors to build rapport while refraining from inappropriately familiar personal relationships Other Duties and Responsibilities
• Other duties as assigned This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this job.

Activities, duties, or responsibilities may change at the Agency's discretion at any time with or without notice. Required Education and Experience Associate's degree from two-year College or technical school and two years of experience and/or additional education in human services or related field. High school diploma, or general education degree (GED) and four years of related experience and/or training in healthcare and/or customer service position utilizing advanced technology tools including customized software systems. Preferred Education and Experience Related experience working with older adults. Experience in Healthcare, or Medicaid/Medicare setting. Experience working with state agencies and/or Medicaid approval process preferred. Demonstrated background in administrative support.

Benefits:

403(b) Dental insurance Dependent health insurance coverage Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person