Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
EH
Emory Healthcare
Patient Experience Business Partner I - Decatur
Career Insights for Career Counselor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Georgia data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Career Counselor works with adults of all ages to plan career choices and access the education and training needed to support a career. Gives skills assessment and aptitude tests to clients. Provides job search assistance or training for general workplace skills. Provides referrals for workplace literacy, academic or job training programs, or direct job referrals.
$58,132 / year median in Georgia
+5% projected growth
Job Description
Patient Experience Business Partner I
- Decatur Emory Healthcare
- 3.8 Decatur, GA Job Details Full-time $33.96
- $41.
Full Job Description Overview:
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be.We provide:
Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And moreWork Location:
Atlanta, GA Description:
Supports Emory Healthcare inpatient and ambulatory divisions by providing in-depth proactive consultation, training, coaching, analytics, and strategic support to managers, staff, and physicians for patient experience improvement Serves as a consultant to routinely discuss, implement, and audit best practices for improving patient experience Strategic Patient Experience Performance Improvement Provides creative solutions to exceed expectations, create loyal customers, generate positive word-of-mouth advertising, and meet patient experience survey goals Performs gap analyses, patient journey mapping, and leads multiple performance improvement tests of change with a human-centered design lens Co-designs culture change strategies with stakeholders to achieve organizational goals Prepares training courses, tools, and presentations to support patient experience strategy Identifies coaching opportunities to build capacity for underperforming care team members in collaboration with stakeholders, providing shadowing, auditing, and individual coaching sessions Drives patient experience improvement programs in partnership with key stakeholders Collaboration, Integration & Staff Management Partners with local leadership to engage team members and volunteers for improvement initiatives Rounds in clinical areas and provides real-time coaching Provides coaching and training on service recovery, best practices, patient communications, reward and recognition, and service data retrieval and analysis Performs rounds and audits in partnership with clinical and operational teams to support process improvement and patient experience strategies Collaborates with care teams to integrate patient experiences into ongoing quality improvement efforts Collaborates with interdisciplinary teams to drive patient experience-based improvement initiatives Develops and implements patient experience recognition initiatives to celebrate and reward high-performing departments and individuals that consistently demonstrate service excellence Actively participates in improvement projects that improve workflows, efficiency, accuracy, and quality of the care experience Metrics, Data & Patient Experience Reporting Demonstrates proficiency in qualitative and quantitative patient experience data collection, analysis, and reporting, including focus groups Continually monitors patient experience data and analyzes results, collects and reports feedback, conducts gap analyses, identifies critical factors for success, and convenes multidisciplinary teams for process improvement initiatives Leads the creation, review, and timely distribution of reports for patient experience accountability and goal setting Identifies trends, areas of concern, and opportunities for improvement, and provides actionable insight for fiscal year improvement goals Captures and utilizes patient stories to illustrate the patient's journey, integrating these narratives into educational initiatives to drive improvements Subject Matter Expertise and Growth Demonstrates leadership skills in committees and improvement projects that improve patient experience Participates in and initiates research studies, actively pursues publications, and/or national presentations at conferences Advises on content for patient-facing communications to improve patient experience Works with manager to formulate a plan for personal professional development and identify needed resources for training Attends meetings, huddles, and educational in-services as appropriate Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments Additional Duties as Assigned Performs other duties as assignedTravel:
Travel between Emory operating units and affiliated sitesWork Type:
Hybrid employee- may split time between working remotely and working in the office
Minimum Required Qualifications:
Bachelor's degree from an accredited institution; a combination of education and experience will be considered in lieu of the degree requirement Two years of relevant healthcare experience working with clinical teams and/or patients Experience in process improvement, training, and change management concepts Knowledge, Skills, and Abilities (Required): Strong interpersonal, communication, and relationship-building skills Knowledge of data analysis and reporting techniques Ability to coach, train, and educate leaders and staff Proficiency in Microsoft Office, customer databases, and other business applications Ability to work independently, manage multiple priorities, and exercise sound judgment Preferred Qualifications Education- Master's degree from an accredited institution Experience
- Three or more years of relevant healthcare experience working with clinical teams and/or patients Certification
- CPXP, DEI, Data Analytics, or other relevant certification