Resource Navigator Salary $49,690.00 - $72,040.00 Annually Location El Paso County, Colorado Springs, CO Job Type Full-Time Job Number 2600247 Department Pikes Peak Workforce Center Opening Date 06/10/2026 Closing Date 6/17/2026 11:59
PM Mountain FLSA Non-Exempt HR Contact Information Christopher Diaz:
ChristopherDiaz2@elpasoco.com Description Benefits Questions Need help with applying? Visit our Talent Acquisition page here for application guidance and resources. VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. PURPOSE We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive. VALUES Service Focused
- Collaborative
- Accountable
- Trustworthy
- Transparent Job Summary Are you passionate about helping people connect with resources that can improve their lives?
The Pikes Peak Workforce Center is seeking a compassionate, organized, and customer-focused Resource Navigator to guide individuals through workforce and community assistance programs. In this role, you will assess client needs, determine eligibility, gather required documentation, and help individuals navigate complex processes to access available services and support. We're looking for someone who: Enjoys helping people and providing exceptional customer service. Can build trust and rapport with clients from diverse backgrounds. Is organized, detail-oriented, and able to manage multiple priorities. Communicates clearly and professionally across a variety of channels. Is comfortable learning new technology and adapting to changing processes. Can independently troubleshoot challenges and help customers navigate system-related issues. Brings patience, empathy, and a solution-focused mindset to every interaction. This is more than a traditional customer service position. Successful candidates will manage multiple client cases, build strong relationships, and balance exceptional customer service with accurate case management and program compliance. The ideal candidate is adaptable, resourceful, and comfortable troubleshooting challenges within a recently implemented CRM system. This role requires the ability to navigate system quirks from both the staff and customer perspectives, helping clients successfully complete processes while independently identifying solutions and workarounds as needed. If you are passionate about serving your community, helping individuals overcome barriers, and making a meaningful impact in the lives of others, we encourage you to apply and join our team at the Pikes Peak Workforce Center!
Hiring Range:
$52,000.00 - $58,000.00 annually This is an in-person position and is not eligible for remote work. This position has an anticipated work schedule of Monday - Friday, 8:00am - 4:30pm, subject to change. Please be advised this position may close without advance notice, should we receive a sufficient number of qualified applications. This position provides services to and assists clients and customers with navigating program requirements, resources, etc. Delivers evidence-based practices to effectively empower clients to succeed. Assists individuals in navigating and accessing resources available in the community. Incorporates El Paso County's (EPC) core values of innovation, transparency, and excellence in service. This position may be designated as part of the Resource Navigator career progression series, which includes Associate Resource Navigator and Resource Navigator. Inclusion in the career progression series is contingent upon the assigned department and organizational needs. An employee is eligible to advance to the next position within the series when the employee has met the criteria for advancement as notated within the job description and has received a recommendation from the Hiring Authority. This position may be subject to grant funding. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function. Essential Duties/Responsibilities Responsible for providing evidence-based services to clients, ensuring transparency and service excellence. Conducts or attends intake appointments with clients needing assistance navigating the application community resource processes. Interviews potential program participants, conducts eligibility and suitability screening, and matches customers with appropriate programs. Supports clients by gathering appropriate documentation to support the application process while working as a liaison between government agencies/providers and clients; maintains a client caseload based on program standards/regulations. Assesses clients' needs, provides community resources and services, develops resource engagement plans, and provides available resources. Performs research on available community resources. Conducts outreach efforts with existing community agencies and coordinates with agencies and their resources to provide additional education and awareness. Maintains accurate documentation and records. Enters data timely into appropriate systems and databases. Develops a familiarity with resources available in the community; establishes and maintains relationships with community partners, ensuring the effective delivery of service and resources. Stays current with resource navigation trends and changing laws and program requirements. Increases public and organizational awareness by providing education about the potential barriers that clients face. Maintains data on relevant key indicators to inform success of program and identify opportunities for improvement. Monitors outcomes to evaluate the efficacy of the program. Prepares reports to inform key stakeholders of progress. Answers phones, greets customers and visitors and provides excellent customer service. Responds to phone, e-mail, and in-person requests for information from internal and external customers and outside agencies. Provides general administrative support, such as composing general correspondence, letters, memos, procedures, and statistical reports; material may be technical, complex, and confidential in nature. Performs specialized functions for internal departments and groups which may be of a complex, technical, or sensitive nature. Attends community resource meetings. Maintains knowledge of applicable grants and programs to ensure customer's needs are met. Performs other duties as required.
Supervision Exercised:
This classification does not have supervisory authority; however, may be required to provide expertise or limited guidance or direction to employees, such as overseeing work quality, training, and guidance. Typically serves as a subject matter expert on the scope of functional area.
Supervision Received:
Receives general supervision. This classification typically performs job duties by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor may be expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically. Qualifications Knowledge, Skills & Abilities Knowledge of evidenced-based practices as related to resource navigation. Knowledge of community resources. Working knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Strong written and oral communication skills. Professional communication style in interactions with clients, coworkers, partners, and supervisors. Must possess a high level of professionalism, interpersonal skills, and integrity to handle sensitive and confidential situations and information. Ability to achieve the highest level of customer satisfaction to internal customers, participants, and contracted customers. Abilities in interviewing and case management skills. Ability to build strong working relationships, both internal and external to the organization. Ability to identify opportunities and recommend actions for continuous improvement in all activities. Ability to efficiently plan, schedule, and organize. Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills. Ability to establish and maintain constructive and cooperative interpersonal relationships with staff, peers, high-level management, clients, and others to accomplish the department's mission. Ability to provide excellent customer service. Ability to work independently with minimal supervision and in a team environment. Ability to operate standard office equipment such as computers, printers, copiers, and calculators. Maintain regular and punctual attendance. Required Education & Experience Four years of customer service or related experience. Associate's degree in a related field may substitute for one year of the required experience. Bachelor's degree in a related field may substitute for the required experience. One year of case management or related experience. Preferred Education & Experience One year of experience working with federal or state grants Licenses/Certificates Must possess and maintain a valid driver's license. Pre-Employment Requirements Must pass conditional post offer background investigation, motor vehicle record check, and drug screen. Work Conditions Duties are primarily performed in a high-volume office and remote work environment dependent on business needs; some travel within the community may be required. May be exposed to clients in stressful situations. May be required to work evening and weekend hours as business needs dictate. The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department. El Paso County is an E-Verify and Equal Opportunity Employer. El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen. Full-time employees are eligible for the following benefits: Medical, dental, and vision benefits Paid vacation, sick, and personal leave 11 paid holidays Onsite health centers Onsite fitness centers Reach Your Peak wellness program Short and long term disability Life insurance Flexible spending accounts to include dependent care Employee assistance program Tuition reimbursement Retirement plan Deferred compensation (457b) Click on links for general benefits information and El Paso County Retirement Plan website . 01 How did you learn of this position? I am currently employed by EPC El Paso County Website Indeed.com Employee Referral Social Media (Twitter/Facebook) LinkedIn University/College Career Site Industry-specific Career Site Professional Membership Career Site Career Fair Other 02 Do you have either (a) Three years of job seeker assistance, customer service or related experience, (b) an associate's degree in a related field plus at least three years of customer service or related experience, or (c) a bachelor's degree in a related field? Yes No 03 Please provide details of your experience providing job seeker assistance, custom service or related experience. 04 Please describe your experience working with state database or CRM systems (such as Connecting Colorado, CBMS, or MyUI+ or related system) as a staff member. 05 Are you able to maintain and track multiple clients at different stages of the application process while ensuring all required follow-up actions are completed on time? Yes No 06 Can you describe your method for prioritizing your daily tasks when multiple job seekers need immediate assistance with different program requirements? 07 Do you have at least one year of experience working with federal or state grants? Yes No 08 Have you read, and do you accept the work conditions as outlined in the job posting? Yes No Required Question Employer El Paso County (CO) Department Pikes Peak Workforce Center Address Citizen's Service Center 1675 West Garden of the Gods Road Colorado Springs, Colorado, 80907 Website https://ppwfc.org/
