Position Overview:

We are seeking a dedicated and detail-oriented Service Advisor who is passionate about delivering an exceptional customer experience. In this role, you will be the primary point of contact for our service customers, ensuring their needs are met efficiently and effectively. A key aspect of the role is a strong focus on maintaining and exceeding our Customer Satisfaction Index (CSI) goals.

Key Responsibilities:

Greet customers professionally and assess their vehicle service needs. Provide accurate service estimates and explain recommended repairs and maintenance services. Act as the liaison between customers and the service technicians to ensure clear, timely communication. Monitor vehicle repair progress and proactively update customers on the status and timeline. Maintain detailed service records, ensuring all customer interactions and transactions are well-documented. Consistently focus on achieving and surpassing CSI benchmarks to enhance customer loyalty and satisfaction. Uphold Mac Haik's commitment to exceptional customer service and continuous improvement.

What We Offer:

Competitive Compensation:

Earn performance-based wages that reflect your expertise and dedication.

Supportive Work Environment:

Join a team that values a positive culture and a strong commitment to employee growth.

Career Advancement:

Benefit from ample opportunities for professional development within our established dealership.

Work-Life Balance:

Enjoy a Monday through Friday schedule, providing you with quality personal time on weekends.

Comprehensive Benefits:

Access a full benefits package designed to support your health, well-being, and future.

Who We're Looking For:

Excellent communication and interpersonal skills. A customer-centric mindset with a proven track record in service or automotive roles. A proactive problem-solver who thrives in a fast-paced, high-volume environment. Commitment to meeting and exceeding CSI targets to ensure a superior service experience.

Apply Today:

Submit your application through Indeed to become part of the Mac Haik family and take the next step in your professional journey. Mac Haik is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person