RESPONSIBILITIES

Effective Date:

10/24 I.

JOB SUMMARY/RESPONSIBILITIES

The Home Care Representative Associate (HCRA) assists the Home Care Representatives to facilitate referrals for Medicare Certified home health services to ensure appropriate continuity of patient care through the expert utilization of the document management system and electronic medical record systems.
The HCRA collaborates and assists our internal and external customers to provide a comprehensive referral for the clinicians.

The HCRA assists with office/clinic referrals as needed and as appropriate.

II. TYPICAL PHYSICAL DEMANDS

Sitting, finger dexterity, seeing, hearing, speaking.

Constant:

reaching above, at and below shoulders; repetitive arm/hand motion and frequent gripping of objects.

Frequent:

standing, walking, stooping/bending, and twisting body.

Occasional:

lifting and carrying weight up to 35 pounds, pushing/pulling 3.5 pounds of force.

III. TYPICAL WORKING CONDITIONS

Not subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS

EDUCATION/CERTIFICATION AND LICENSURE

High school diploma or equivalent, and/or higher education including certification(s) in healthcare or medical assisting programs.

B. EXPERIENCE

Experience working in a health care environment.
Prior office experience, answering telephones, operating office equipment and contact with people.
Two (2) years work experience in a healthcare office environment preferred.
One (1) year work experience in a home care organization preferred.
Experience to demonstrate:
Ability to operate various office equipment such as computers, calculator, copier facsimile, and shredder.
Ability to establish and maintain effective working relationships with clients, staff, and the public.
Ability to communicate effectively in English, both orally and in writing.

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