Program Support Specialist - Rotating Shifts

Program Support Specialist I -R otating shifts Reports to:

Program Manager Direct Reports:

None Location:

Pine City, MN Schedule Typical schedule will primarily consist of afternoon shifts (3:00 PM-12:00 AM). Occasional day shifts (7:00 AM-4:00 PM) may be assigned based on program and staffing needs. Overnight shifts (11:00 PM-8:00 AM) may be required periodically to provide coverage when needed. Rotating schedule. Some weekends and holidays required.

Hours:

35-40 hours per week. Position Summary A Place For You provides emergency shelter for single adults and resource connections for individuals and families experiencing or at risk of homelessness in East Central Minnesota. Program Support Specialists are essential frontline staff responsible for maintaining a safe, clean, and supportive environment for all residents during all hours of operation. The Program Support Specialist I (PSS I) is a direct-support position responsible for maintaining shelter safety, supervision, documentation, resident support, and facility oversight across assigned shifts. This position primarily supports afternoon operations but may also provide occasional day or overnight coverage depending on organizational and staffing needs. The role ensures continuity of care, responds to resident needs and emergencies, completes documentation, supports residents in a trauma-informed manner, and helps maintain daily shelter operations. This position plays a critical role in maintaining a calm, secure, and supportive environment while ensuring policies and procedures are followed consistently.

Key Responsibilities Provide Resident Supervision and Trauma-Informed Support So That:

The shelter remains safe, secure, and stable throughout all operating hours. Residents experience respectful, compassionate, trauma-informed care. Concerns, crises, or emergencies are addressed promptly and escalated appropriately. Shelter expectations are consistently upheld. Residents feel supported while maintaining a safe and respectful community environment.

Responsibilities include:

Monitoring resident activity and maintaining facility safety. Responding to incidents, emergencies, or behavioral concerns. Completing required safety and wellness checks throughout shifts. Supporting residents with de-escalation, problem-solving, and resource navigation as appropriate. Reinforcing shelter policies, expectations, and community standards.

Maintain Accurate Documentation and Shift Communication So That:

Shelter activities are clearly documented for continuity of care. Staff across shifts receive complete and accurate information. Intake updates, incidents, and resident interactions are recorded according to policy. Confidentiality is maintained at all times.

Responsibilities include:

Completing detailed shift reports. Entering documentation into Apricot and other tracking systems. Recording incidents, observations, and resident interactions accurately. Communicating clearly with incoming staff during shift transitions.

Support Facility Safety and Daily Operations So That:

The shelter remains clean, organized, and secure. Entry procedures and facility operations are consistently followed. Facility needs are addressed promptly and professionally.

Responsibilities include:

Monitoring building security and secure entry procedures. Ensuring common areas remain clean, safe, and welcoming. Completing assigned cleaning and organizational tasks. Checking supplies, restocking as needed, and reporting maintenance concerns. Supporting donation handling and organization according to procedures when applicable. Respond to

Emergencies and Crisis Situations So That:

Residents and staff remain safe during unexpected situations. Emergency procedures are followed correctly and consistently. Appropriate agencies or leadership are contacted when necessary.

Responsibilities include:

Following emergency protocols related to medical, behavioral, or facility safety concerns. Contacting emergency services or on-call leadership when required. Documenting incidents thoroughly and accurately. Maintaining professionalism and sound judgment during high-stress situations. Contribute to

Team Communication and Organizational Standards So That:

There is strong continuity between shifts and staff teams. Staff operate consistently within policies and procedures. The organization maintains a respectful, professional workplace culture.

Responsibilities include:

Reviewing shift notes and organizational updates at the start of each shift. Providing detailed verbal and written handoff reports. Following chain of command for concerns and operational issues. Demonstrating professionalism, teamwork, flexibility, and reliability. Engage in

Professional Conduct and Growth So That:

The organization maintains a trauma-informed and culturally responsive environment. Residents are treated with dignity and respect at all times. Staff uphold ethical boundaries and confidentiality standards.

Responsibilities include:

Practicing trauma-informed care principles. Maintaining professional boundaries with residents and visitors. Supporting diversity, equity, and inclusion efforts. Participating in required training, meetings, and professional development opportunities. Qualifications Ability to work a flexible schedule based on organizational coverage needs, with typical assignments consisting primarily of afternoon shifts (3:00 PM-12:00 AM), occasional day shifts (7:00 AM-4:00 PM), and periodic overnight coverage shifts (11:00 PM-8:00 AM). Ability to work independently and collaboratively within a team environment. Ability to remain alert, responsive, and professional throughout assigned shifts. General computer skills, including email, documentation systems, and data entry. Strong communication, conflict resolution, and problem-solving skills. Ability to perform physical tasks, including lifting up to 35 pounds, bending, twisting, and climbing stairs. Ability to pass a criminal background check and DHS background screening. 1 year of experience in human services, shelter operations, housing programs, behavioral health, or related field required. Commitment to the mission and values of A Place For You. Compensation and Benefits Hourly Wage $17.50 - $20.50 per hour based on education and experience Position Type Full-Time (35-40 hours per week) Benefits for Eligible Employees Include Medical, Dental, and Vision Insurance Paid Time Off (PTO)

Paid Holidays Life Insurance Retirement Plan Pay:

$17.50 - $20.50 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Work Location:

In person