A Caregiver or Personal Care Aide provides non-medical care for adults, including elderly and disabled people, typically in their own homes. Assists clients with daily tasks including bathing, medication reminders, and light housekeeping; may also provide transportation for appointments and errands. These roles do not always require formal certification.
The Level 2 Group Home Direct Care Staff is responsible for providing daily supervision, support, and care for youth ages 10-17 in a structured residential setting. This position ensures the safety, well-being, and development of residents by implementing individualized service plans, teaching life skills, modeling positive behaviors, and fostering a supportive, trauma-informed environment. Staff will work as part of a multidisciplinary team to promote stability, skill development, and successful transition to the community.
Key Responsibilities:
Resident Care & Supervision Provide 24/7 care coverage according to scheduled shifts, maintaining required staff-to-youth ratios. Supervise residents in all daily activities, including meals, hygiene, recreation, school preparation, and bedtime routines. Ensure compliance with all Level 2 group home rules, policies, and behavioral expectations. Use trauma-informed care and de-escalation techniques to address behavioral challenges and crisis situations. Program Implementation & Support Implement each resident's individualized service plan (ISP) and document progress toward goals. Facilitate life skills training, including communication, problem-solving, conflict resolution, and independent living skills. Assist residents in attending school, therapy, medical appointments, and extracurricular activities. Engage youth in structured activities and encourage participation in community events. Documentation & Compliance Maintain accurate, timely, and detailed documentation of resident behavior, incidents, medication administration, and daily logs. Report any incidents, safety concerns, or suspected abuse/neglect immediately, following mandated reporting laws. Adhere to North Carolina Department of Health and Human Services (DHHS) and Medicaid regulatory requirements for Level 2 group homes. Collaboration & Communication Work collaboratively with supervisors, case managers, therapists, and other service providers. Communicate regularly with residents' legal guardians, social workers, and other involved parties, as directed by the supervisor. Attend staff meetings, training sessions, and supervision as required.
Qualifications:
High school diploma or GED required; Associate's or Bachelor's degree in Human Services, Social Work, Psychology, or related field preferred. Minimum of one (1) year of experience working with youth in a residential, mental health, or child welfare setting. Completion of required pre-service and ongoing training, including CPR/First Aid, Crisis Intervention, and Medication Administration. Must pass criminal background check, driving record check, and drug screening. Valid North Carolina driver's license and reliable transportation.
Skills & Abilities:
Strong interpersonal and communication skills. Ability to maintain professional boundaries and confidentiality. Skilled in crisis intervention and conflict resolution. Ability to follow structured routines while being flexible to meet individual needs. Commitment to trauma-informed care principles and cultural competency.
Working Conditions:
Work in a residential facility with rotating shifts, including evenings, weekends, and holidays. May be required to transport youth to appointments or activities. Ability to lift up to 25 pounds and participate in physical activities with residents.
