MSP-Caregiver 3

MSP-Caregiver 3#26-10838 Glen Allen, VA

All On-site Job Description Job Summary:

The Clinical Care Nurse (RN) is a clinic-based nursing role focused on improving patient outcomes, supporting safe Transitions of Care (TOC), reducing avoidable ED utilization, and driving Medicare Advantage Stars and quality performance. The Clinical Care RN plays a critical role in advancing clinical quality, supporting patients across transitions of care, improving patient outcomes, and contributing to Medicare Advantage Stars ratings by proactively identifying care opportunities, engaging patients and providers, and driving evidence-based interventions. This position balances direct patient education and outreach with data-driven quality improvement efforts. The Clinical Care RN aligns daily responsibilities with organizational values—integrity, respect, empathy, and commitment to health equity—to enhance patient health outcomes and satisfaction. Role Scope

Transitions:

Care transition support, follow-up coordination, and avoidable readmission prevention for discharged inpatient, observation and emergency department patients

Quality:

Medicare Advantage Stars, HEDIS and quality performance across value-based population

Population Health:

Deliver culturally appropriate chronic disease education to activate patients are chronic disease self-management, particularly in Diabetes and Hypertension

Duties and Responsibilities:

• Analyze clinical data and trends from platforms such as Athena EMR and DataHub to identify gaps in care related to HEDIS measures and Transitions of Care and post-hospitalization needs, prioritizing high-impact opportunities.
• Proactively identify recently discharged inpatient, observation and emergency department patients and coordinate timely post-discharge follow-up in alignment with TOC and Transitional Care Management (TCM) requirements, with the aim of addressing root causes of utilization and supporting patients to prevent avoidable readmissions or return visits.
• Conduct targeted patient and provider outreach via phone and telehealth visits to close care opportunities, provide tailored education on preventive care, chronic disease management, and medication management.
• Conduct post-discharge outreach to assess understanding of discharge instructions, bottles-out medication reconciliation, symptom monitoring, and follow-up appointment adherence. Identify and escalate barriers, collaborating with providers and care team to prevent readmissions and avoidable ED utilization
• Collaborate effectively with interdisciplinary teams—including providers, care assistants, center administrators, medical assistants, pharmacy, and quality improvement staff—to implement evidence-based interventions and optimize workflows.
• Document all outreach efforts, clinical interactions, and outcomes accurately and in compliance with organizational and CMS regulatory standards.
• proactively identify barriers, and contribute to developing innovative solutions to improve clinical performance and patient engagement.
• Maintain patient confidentiality in accordance with HIPAA
• Document patient encounters accurately and timely in the indicated platform (e.g., medical record)
• Follow organizational policies related to safety, infection control, and attendance
• Perform other duties as assigned

Required Qualifications:

• Bachelor's degree in Nursing
• Active, unrestricted RN license (state-specific as applicable).
• Minimum of 3 years clinical nursing experience with exposure to transitions of care, quality improvement, managed care, or population health management.

Preferred Qualifications:

• Knowledge of Medicare Advantage Stars, HEDIS, CAHPS, and CMS quality requirements.
• Experience with Transitions of Care, hospital discharge or ER follow up programs.
• Proficiency with electronic health records (e.g., Athena EMR), data analytics tools (DataHub), and Microsoft Office Suite.
• Strong clinical judgment, data analysis skills, and ability to apply evidence-based practices.
• Excellent communication and motivational interviewing skills to educate and empower members.
• Commitment to health equity, inclusivity, and patient-centered care.
• (Market dependent) Bilingual in English and Spanish or Creole with full professional proficiency

Core Competencies:

• Clinical quality improvement and strategic gap closure
• Transitions of Care coordination and post-discharge support
• Member and provider engagement with motivational interviewing
• Regulatory compliance and documentation accuracy
• Data interpretation and actionable reporting
• Cross-functional collaboration and teamwork
• Time management balancing administrative and outreach duties

Values & Mission Alignment:

• Demonstrate integrity, respect, and empathy in all interactions.
• Uphold the mission to improve health outcomes and member satisfaction through proactive, compassionate care.
• Champion continuous learning, innovation, and professional growth. Working Conditions

Workstyle:

remote

Hours:

Monday-Friday, 8:00 AM-5:00 PM; additional time may be required

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."