Part-Time, Weekends Job Summary We are seeking a dedicated and compassionate Shelter Support Worker to join our team in providing vital services to individuals experiencing homelessness and other high-risk populations. In this role, you will be the frontline advocate, offering safety, support, and resources to residents while maintaining a secure and welcoming environment. Your energetic approach will help empower residents on their journey toward stability, ensuring they receive respectful care tailored to their unique needs. This paid position offers an exciting opportunity to make a meaningful difference in the community while developing your skills in social work, crisis intervention, and case management. Responsibilities Provide direct support to residents by assisting with daily activities, behavioral health needs, and conflict resolution using effective de-escalation techniques. Conduct intake assessments and maintain accurate documentation of resident information while respecting resident confidentiality. Support residents with substance use disorders, mental health conditions, and behavioral management strategies through compassionate engagement and appropriate referrals. Ensure safety and security within the shelter by monitoring resident activities, performing manual handling when necessary, and adhering to security protocols. Collaborate with multidisciplinary teams to develop individualized care plans, coordinate services such as addiction counseling or home & community care, and facilitate resident progress. Manage data entry, filing, and collection of relevant information related to resident progress and program compliance using Microsoft Office tools. Assist with medication administration when required and ensure adherence to health and safety standards including first aid and CPR certification. Requirements Proven supervising experience or leadership skills in a social service or shelter environment. Experience working with individuals experiencing homelessness, substance use disorders, or mental health conditions. Strong communication skills with the ability to work effectively with culturally diverse communities and families. Knowledge of crisis intervention techniques, conflict management, behavioral health principles, and de-escalation methods. Ability to handle high-risk situations with professionalism while maintaining resident confidentiality. Familiarity with data collection, case management practices, and Microsoft Office applications for documentation purposes. Valid certifications in first aid, CPR, manual handling, and medication administration are highly desirable. Experience working with youth or underserved populations is a plus; training will be provided where needed. Join us in creating a safe haven for those in need! Your dedication will help foster hope and resilience within our community while advancing your career in social services. This is a paid opportunity designed for passionate individuals eager to support vulnerable populations through compassionate care and proactive engagement.

Pay:

$18.00 - $23.00 per hour

Work Location:

In person