Case Manager

About Family Promise of Orange County The mission of Family Promise of Orange County is to help families experiencing homelessness achieve housing stability. We HELP, we give HOPE, we bring families HOME! We provide a pathway of support to empower families to avoid homelessness or to exit homelessness as quickly as possible. We work to make homelessness rare, brief, and nonrecurring for families with children through the following programs: Prevention Services

• Using prevention and diversion strategies to help families at imminent risk of homelessness stabilize their own housing and avoid becoming homeless. Prevention services is the furthest upstream of FPOC programs. It is proactive and creative at its core. Short-Term Housing
• Providing free, safe, and secure overnight accommodation and access to basic needs for families experiencing homelessness alongside housing-focused case management and housing navigation services. Family Supportive Services
• FPOC offers a variety of supportive services to help families who are either at imminent risk of homelessness or who are experiencing homelessness and are not enrolled in another FPOC program. Services include laundry, shower, access to basic needs, food, housing navigation, case management, and community workshops. Stabilization
• After a family moves into or maintains their housing
• graduating from a FPOC program
• we offer ongoing support services to address housing stability.

Our team walks alongside families for up to two years to help them create and accomplish goals for employment, education, transportation, health, family strengthening, and community engagement. Case Manager Job Objective Under the supervision of the Director of Programs, the Case Manager is responsible for coordinating services and maintaining a case load of families who are enrolled in Prevention, Short-Term Housing, Family Supportive Services, and Stabilization. The Case Manager will be responsible for supporting household's housing goals and will work closely with the program team to provide ongoing support to help families remain stably housed overtime.

Responsibilities:

• Completes intakes with eligible families and collects needed documentation in alignment with program policies and procedures.
• Orients new clients in the Short-Term Housing program with their assigned room as well as all community spaces. Creates and oversees laundry schedule and schedule of client chores.
• Responsible for the day-to-day operations of House of Ruth and other short-term housing facilities, including ensuring safety and cleanliness of the facilities.
• Maintains inventory of supplies and donations in collaboration with the Operations Manager.
• Coordinates and schedules community activities for clients in collaboration with FPOC staff (i.e., community meals, tutoring, workshops, children's activities).
• Orients clients in the Family Supportive Services program with all community spaces.
• Conducts assessment of immediate family needs (i.e., shower, food, diapers) and connects clients with appropriate resources to meet those basis needs.
• Provides regular feedback to the Director of Programs on the needs for House of Ruth (supplies, activities, meals, etc.)
• Provides case management services to assist clients in obtaining housing stability, including working with clients to create a Housing Plan and budget. Some evening and weekend hours required.
• Monitors compliance with the Housing Plan and progress towards their housing goals through regular contact with families.
• Provides financial assistance for eligible clients following FPOC's policies and procedures.
• Collaborates with community agencies to ensure clients' housing needs are being addressed.
• Enters all client data into the Homeless Management Information System (HMIS) and other databases, as needed.
• Updates client files and ensures compliance with all FPOC and grant requirements.
• Participates in regular supervision, including peer supervision.
• Engages in ongoing training to learn industry best practices.
• Assistance at fundraisers and special events as needed.
• Other duties as assigned. Education, Experience and Skills
• Bachelor's degree, BSW or other related degree with 4 years of experience preferably as a case manager.
• Bilingual (English/Spanish) preferred.
• Commitment and ability to engage in an empathetic, non-judgmental way with people in stressful situations
• to establish rapport to help families resolve their immediate housing crisis.
• Expected human service skills include case management, trauma-informed care, housing-first and a strength-based approach.
• Be versed in and have a commitment to use conflict resolution and mediation skills. Basic mediation training preferred.
• Enthusiastic and can display good judgment, take initiative, and help families achieve outcome s . Must have a can-do, figure-it-out attitude.
• Must be detail oriented, execute projects in a fast-paced, often pressured environment; able to prioritize, self-manage, work independently and always use good judgment.
• Must be proficient in computer programs and demonstrated record of tracking outcomes, recording case notes.
• Comfortable working with various constituents: clients, staff, board, government, corporate, and foundation partners, etc.

To Apply:

Send a cover letter and resume to jobs@familypromiseoc.org. Applicants will be considered on a rolling basis until the position is filled.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person

Pay:

$28.00

• $32.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person