A Case Manager coordinates delivery of a range of social and health services to individuals and families. Assess client needs and work with agencies and institutions ensure clients get the help they need. Monitor client and work with other service providers as necessary to address client needs.
The CalAIM Housing Navigator is responsible for providing Housing Navigation, Housing Deposit, and Housing Tenancy and Sustaining Services to eligible Medi-Cal participants experiencing homelessness, housing instability, or at risk of losing housing. The Housing Navigator works collaboratively with clients, landlords, property managers, community partners, healthcare providers, and social service agencies to identify and secure safe, stable housing while supporting participants in maintaining long term housing stability. This position requires strong case management, advocacy, resource coordination, and documentation skills to ensure compliance with CalAIM Enhanced Care Management (ECM) and Community Supports requirements, contractual obligations, and organizational policies.
ESSENTIAL JOB RESPONSIBILITIES
Conduct housing related assessments and develop individualized housing plans that identify participant needs, barriers, strengths, and goals while coordinating services that support successful housing placement and stability. Assist participants in locating, applying for, and securing safe and affordable housing by providing housing navigation, advocacy, landlord engagement, application support, and linkage to community housing resources. Coordinate and facilitate Housing Deposit services, including eligibility determination, documentation, and payment of approved housing related expenses such as security deposits, utility deposits, application fees, and essential move in needs. Provide Housing Tenancy and Sustaining Services by educating participants on tenant rights and responsibilities, promoting independent living skills, supporting access to community resources, and implementing interventions that prevent housing loss and promote long term stability. Collaborate with healthcare providers, managed care plans, community partners, landlords, and other service agencies to ensure comprehensive care coordination and successful participant outcomes. Maintain accurate and timely documentation of assessments, service plans, participant contacts, referrals, housing outcomes, and other required activities in accordance with CalAIM, Medi-Cal, and organizational requirements. Monitor participant progress, evaluate housing stability outcomes, conduct follow up visits and outreach activities, and adjust service plans as necessary to meet participant needs and program objectives. Participate in team meetings, trainings, quality improvement activities, and community engagement efforts while ensuring compliance with all applicable federal, state, county, health plan, and organizational policies and procedures.
MINIMUM REQUIREMENTS
High School Diploma or equivalent. Experience working in case management or a related field, preferably with a background in healthcare or social services. Other Requirements Valid driver's license and proof of current auto insurance. Reliable vehicle with appropriate registration and inspection for travel to client locations and other work-relatedduties. Bilingual, bi-literate, English/Spanish, English/Punjabi, English/Hmong, and/or other language ability based onprogram needs preferred. State regulations require a physical examination, current tuberculosis test, and verified fingerprint andcriminal records clearance before beginning work.
KNOWLEDGE, SKILLS, AND ABILITIES
Ability to read and comprehend documents such as safety rules, operating and maintenance instructions andprocedure manuals. Ability to respond effectively to sensitive inquiries or complaints Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization. Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, commonfractions and decimals. Ability to compare rate, ratio and percent. Ability to understand and use a variety of computer applications and appropriate software, includingspreadsheets, word processing; and workplace electronic technology, including internet access and email. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagramform. Ability to deal with problems involving several concrete variables in standardized or not standardized situation. Knowledge of and sensitivity to diversity and understanding the needs of clients from differentcultures and socioeconomic backgrounds. Knowledge of sound medical, dental and nutritional practices for young children. Awareness of community resources and services. Effective organizational and time management skills. Ability to problem solve and be proactive. Ability to work and communicate effectively and professionally with coworkers, parents, children andmembers of the community. Ability to travel occasionally within and outside the service area. Ability to work some evenings and weekends for trainings, committee events and recruitment events. This job description is not a contract for employment. Duties may be changed at the Administration's discretion. The employee is expected to do other duties as assigned, which obviously fall within the scope of this job. In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, sexual orientation, age, or disability.
Job Type:
Full-time Pay:
$26.27 - $28.29 per hour
Benefits:
Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have at least one year of experience providing case management or care coordination services in a healthcare, social services, or community-based setting? Are you able to conduct comprehensive client assessments and develop individualized care or service plans? Do you have reliable transportation, a valid driver's license, and current auto insurance, and are you willing to travel to client locations as part of your job duties? How would you describe your level of computer proficiency? Basic - Intermediate -
Advanced Experience:
ase management or care coordination services in a healthcare: 1 year (Required)
