Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.
Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.
Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.
Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).
Supervise the behavior and conduct of minors in various situations.
Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.
Identify and report problem situations to professional staff; log appropriate information and progress reports.
Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.
Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.
Perform computer inquiries, records and/or background checks on clients and/or the public.
Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.
Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.
Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.
Provide support and educate participants regarding Department outreach services, education events and/or programs.

OPTION I

Experience:

Six months of public contact.

OPTION II

Education:

Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

ALL OPTIONS

Knowledge of:

The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.

Ability to:

Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information. For questions regarding this recruitment Contact t he recruiter,

Ahjah Davis-Solomon:

ahdavis @rivco.org , (951) 955-9233 with any questions regarding this recruitment. 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