Case Manager - Housing 101 Silver Dollar Way, Chico, CA 95928 $23.50 an hour - Full-time Apply with Indeed

ABOUT THE POSITION

The Housing Case Manager provides structured support and guidance to a caseload of men, women and families enrolled in True North Housing Alliance (TNHA) programs. TNHA serves a diverse population of at-risk individuals who may be experiencing mental illness, developmental and/or physical disability, substance dependence, domestic violence, recovery and who may have legal issues involving probation and parole. Case plans are designed, implemented and continually revisited to address barriers to self-sufficiency and to encourage and support clients in securing appropriate public social services benefits and/or employment, mental and physical health care, appropriate housing and a variety of other individualized services.

DUTIES AND RESPONSIBILITIES

• Ensure every client has a current case plan aligned with their needs and goals.
• Conduct twice monthly case plan meetings with each client.
• Assess client needs and strengths; incorporate these into the case plan.
• Make appropriate referrals and follow up to ensure connection.
• Use TNHA Case Management Tools to assist clients in meeting their goals.
• Interact professionally with a diverse population of clients, staff, volunteers, donors, board members, and outside agencies.
• Report instances of abusive, suspicious, and/or criminal behavior to appropriate authorities.
• File mandated child and elder abuse reports; communicate with supervisor.
• Participate in problem-solving and organizational planning with the leadership team.
• Attend and actively participate in monthly all-staff meetings, trainings, and meetings with other agencies.
• Provide support to clients in sustaining housing
• Coordinates with Housing Navigator and provides housing mediation and conflict resolution services with landlords and property managers.
• Represent TNHA at meetings with other agencies.
• Adhere to all organizational policies and procedures.
• Complete assigned responsibilities in a timely manner.
• Maintain effective communication with service providers and external partners.
• Ensure clients develop and maintain essential life skills for housing stability.
• Provide continuous support and coaching to clients in managing their housing; support and engage clients in socialization activities.
• Collaborate with external agencies to enhance housing support services.
• Monitor client progress and adjust case plans as needed.
• Address and resolve any issues related to housing compliance and lease agreements, facilitate landlord mediation services.
• Ensure accurate documentation of client interactions and case notes.
• Maintain effective communication with service providers and external partners.
• Represent the organization at meetings and in-service presentations related to housing support.
• Read and update the logs daily.
• Participate in Biweekly 1:1 with Case Manager Administrator
• Conduct reconsideration appointments weekly
• Meet in greet with new intakes daily after orientation
• Participate in Weekly Group consultation
• Regularly review and update housing support plans.
• Provide referrals to housing navigation and service coordination.
• Provide referrals to Cal-Aim
• Assist and refer clients applying for Social Security benefits
• Assist Clients with obtaining important documents
• Coordinate case plan meetings with clients.
• Maintain an accurate calendar of appointments.
• Document all interactions with clients and communication with other agencies on them in HMIS
• Maintain organized files for each client, including case notes, plans, and important document in HMIS
• Advocate for clients with outside agency
• Upload all client documents into HMIS
• Ensure client information in

HMIS - CLARITY

is accurate and current.

• Conduct exit interviews for all clients leaving the shelter.
• Conduct Exit survey for all clients entering into permanent/transitional housing.
• Maintain case management trackers; document all passes and client accommodation
• Travel for work-related trainings and shelter errands.
• Attend 1:1 weekly meetings with Housing Service Administrator.
• Develop and regularly update individualized housing stability plans.
• Provide life skills training, including budgeting, housekeeping, and conflict resolution.
• Coordinate and facilitate workshops and classes focused on life skills.
• Assist clients in applying for housing programs (Section 8, TBRA, VASH as needed.
• Facilitate enrollment in housing support programs (CCSP Rapid Rehousing).
• Monitor client compliance with lease agreements and provide support as needed.
• Maintain accurate and up-to-date records in

HMIS - CLARITY.

• Prepare and submit required reports on client progress and outcomes.
• Provide continuous support and coaching to clients in managing their housing.
• Collaborate with external agencies to enhance housing support services.
• Performs other duties as assigned.

QUALIFICATIONS

High School Diploma required. Associates or Bachelor's Degree in Social and Behavioral Sciences, or closely related field of study preferred and/or 2 years of experience working in a crisis setting or closely related field. Excellent crisis intervention skills and experience required. Previous experience working with the homeless population is preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent organization and time management skills. Excellent interpersonal, oral and written communication skills and professionalism in dealing with clients, colleagues, other organizations, collaborative partners, volunteers and others as required. Maintenance of excellent professional boundaries with clients and colleagues. Ability to be flexible and work as a team player. Consistently punctual and reliable. Knowledge of local community resources and programs and the requirements for receiving affiliated services. Knowledge of eligibility process and requirement of Butte County Department of Employment and Social Services (DESS); familiarity GA, CalWORKs, SSI and SSDI benefits. Knowledge of housing resources including Rapid Rehousing Funds, TBRA, Section-8, VASH and local opportunities for temporary and permanent supportive housing. Thorough understanding of mandated reporting laws for children, the elderly and those with disabilities. Knowledge of HIPPA laws and other standard practices for protecting client information and maintaining confidentiality. Ability to delegate and independently solve problems. Excellent listening skills. Ability to work under stress in an environment where your clients reside. Excellent relationship building skills relating to clients and outside agencies. Possess current CPR and First Aid certification, or willing to obtain. Phone, fax, copier and computer proficiency including basic knowledge of Microsoft Office applications. Prolonged periods of standing. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 50 lbs. at a time.

Pay:

$23.50 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Education:

Bachelor's (Required) Willingness to travel: 50% (Preferred)

Work Location:

In person