Case Manager

As a Case Manager at our child services nonprofit, you will play a critical role in supporting children and families by facilitating access to quality child care and related social services. You will manage a caseload of clients, ensuring eligibility, enrollment, and recertification processes are completed accurately and in compliance with state and federal regulations. This is a temp-to-hire role with long-term potential for the right candidate.

Key Responsibilities:

Serve as the main point of contact for assigned families and children, guiding them through services and resources available.

Conduct intake assessments, determine eligibility, and manage initial enrollment and recertification for subsidized child care programs (e.g., Stage 2, Stage 3, CAPP, and other state/federally funded programs).Maintain detailed and up-to-date documentation and records for all cases, including data entry and reporting required for compliance.

Communicate program information, eligibility requirements, and processes effectively to families, addressing questions and providing supportive customer service.

Develop and maintain positive relationships with clients, community partners, and internal team members.

Monitor caseloads to ensure all timelines and compliance requirements are met without delays.

Participate in ongoing training to stay abreast of changes in program guidelines or regulations.

Identify and address barriers families face, advocating for client needs and connecting them with additional resources as necessary.